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can not cancel subscription

Nov 05, 2020

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made a subscription to Adobe Acrobat Reader by mistake. I thought that it could be canceled at anytime.
However, I have been trying to cancel it but I have not succeeded.
The fee has been charged in my credit card account and the bank told me that I have to get in touch with you so as to have it cancelled.
I have sent messages and e-mails but have not heard from you
 
Please, cancel my subscription to Adobe Acrobat Reader because I do not use it.
 
 
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Android, Cancel subscription

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can not cancel subscription

Nov 05, 2020

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made a subscription to Adobe Acrobat Reader by mistake. I thought that it could be canceled at anytime.
However, I have been trying to cancel it but I have not succeeded.
The fee has been charged in my credit card account and the bank told me that I have to get in touch with you so as to have it cancelled.
I have sent messages and e-mails but have not heard from you
 
Please, cancel my subscription to Adobe Acrobat Reader because I do not use it.
 
 
TOPICS
Android, Cancel subscription

Views

93

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 05, 2020 0
New Here ,
Nov 05, 2020

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I didn't even sign up for a subscription and was somehow automatically enrolled and found unauthorized charges on my bank account. 

I would like a refund of my money and ensure my subscription is canceled. 

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Nov 05, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Nov 11, 2020

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And to handle the finance part you need to contact Adobe Customer Care directly . Your money issues or refunds (if any) will not get resolved here in the user-to-user support forums.

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Nov 11, 2020 0
Community Beginner ,
Nov 11, 2020

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Hi,

To cancel the subscription, please follow the following steps:

  • Open Adobe Acrobat app
  • Click on “Settings” (human like icon on the top right of Home page)
  • Tap “Subscriptions” and then Tap “Manage Subscriptions”.
  • You are now in Play Store. Choose the item that you want to cancel and then tap “Cancel Subscription”.

Thanks

Acrobat Android Team

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