Can not open pdf on iPhone 10

New Here ,
Oct 20, 2019

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Hi I can not open a pdf on iPhone 10 now? Since the latest update.? Please help 

the dialogue box asked to download but nothing happens? 

Thanks 

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Adobe Community Professional ,
Oct 25, 2019

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Uninstall what you got in your iphone and reinstall the Adobe Acrobat Mobile using the standalone full offline installer from here:

 

https://get.adobe.com/reader/otherversions/ 

 

Dont install it from the appstore.

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Adobe Employee ,
Oct 26, 2019

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Hi Sara, 

 

Sorry for the delay in response.

 

Are you not able to any PDF in the Adobe Acrobat Reader or you are not able to open PDF from a particualr location?

As you have mentioned above "the box asked to download byt noting happens", from where you are trying to download the file?

Please provide the complet workflow you do to open the PDF and let us know if you erceive any error message.

Also, share the application and OS version on your iOS device.

 

We will be waiting for your response.

Let us know if the issue is already resolved.

 

Regards,

Meenakshi

 

 

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