Can’t find saved files

New Here ,
Nov 12, 2017

Copy link to clipboard

Copied

i only get the save to cloud option on my laptop. Now I do not see the file on my phone even after downloading the app. Saved it 4 times with different names , even created a new folder.

TOPICS
iOS

Views

3.2K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 12, 2017

Copy link to clipboard

Copied

hi oscarc89851929,

Could you please give it a try the followings,

1. After launch Acrobat on your device, tap on "Local" and the popup menu should appear as below,

IMG_0078-500.png

2. Choose "Document Cloud"

3. Sign in with the same account that you signed in on Laptop

Then your files should appear under "Document Cloud"

Hope this help,

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 13, 2017

Copy link to clipboard

Copied

Hey Derek , Actually found a file in “More Locations“ but not the ones I saved yesterday?? the only other file is the welcome pdf..

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 13, 2017

Copy link to clipboard

Copied

hi oscarc89851929,

It sounds like you do not open the file from Document Cloud on your laptop at the first place. Where do you open the file from? Does it open from Box, Google Drive, OneDrive, Dropbox, or iCloud Drive?

Regards,

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
FM1234 LATEST
New Here ,
Apr 01, 2018

Copy link to clipboard

Copied

Hello,

I have the same problem.

I can't find any of my files in the Document cloud nor anywhere else on my iPad!!!!

what to do please

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more