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Can't log in to android acrobat reader app

Community Beginner ,
Nov 15, 2020

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I haven't used the mobile app (android) for a while and when I opened it I was prompted to sign in so I clicked and then was taken to another screen with a message about free storage and file sharing with a blue continue button. Clicking the button I can see that it acknowledges the touch, but doesn't actually do anything. It just stays on that screen and doesn't request and log in details so I can get in and access my documents. I updated the app which didn't work so I uninstalled and reinstalled, still the same happens. Any suggestions? Thanks

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Can't log in to android acrobat reader app

Community Beginner ,
Nov 15, 2020

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I haven't used the mobile app (android) for a while and when I opened it I was prompted to sign in so I clicked and then was taken to another screen with a message about free storage and file sharing with a blue continue button. Clicking the button I can see that it acknowledges the touch, but doesn't actually do anything. It just stays on that screen and doesn't request and log in details so I can get in and access my documents. I updated the app which didn't work so I uninstalled and reinstalled, still the same happens. Any suggestions? Thanks

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Android

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41

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Nov 15, 2020 1
Community Beginner ,
Nov 15, 2020

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We apologise for the inconvenience faced by you. Can you please try clearing the app's data ? To clear app data Open Settings app -> Apps -> Adobe Acrobat -> Storage -> Clear data. Do remember that clearing data would reset your local Settings of reader app.
Let us know if this helps.
Thanks
Acrobat Android Team

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Nov 15, 2020 0
Community Beginner ,
Nov 15, 2020

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Thanks for the suggestion, unfortunately this hasn't worked either. I get options to sign in with Google, Facebook or Apple and underneath it a button for signing in with an existing Adobe ID, this is what I'm trying to use since I have many documents in the cloud and I don't want to sign in with other methods. However that existing ID sign in button doesn't respond when I click it, it just stays on that sign in page. I'm not sure what else to try

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Nov 15, 2020 0
Community Beginner ,
Nov 15, 2020

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Hi,
Thanks for your response,
Can you try the following steps and let us know if it works :-
Is there any other Adobe app on your device? If yes, can you try to logout from all Adobe apps from device and then login via Acrobat app ?
Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
Thanks,
Acrobat Android Team

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