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Can't open PDF from WhatsApp

New Here ,
Jun 13, 2019

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Hello

Recently I can't open a pdf file on WhatsApp (it tells me the file couldn't

be accessed check the location or the network and try again).

Please help to solve this problem.

Regards

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Can't open PDF from WhatsApp

New Here ,
Jun 13, 2019

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Hello

Recently I can't open a pdf file on WhatsApp (it tells me the file couldn't

be accessed check the location or the network and try again).

Please help to solve this problem.

Regards

TOPICS
Android

Views

11.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 13, 2019 0
Adobe Employee ,
Jun 14, 2019

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Hello,

As you have mentioned above, you are trying to open the PDF from the Whatsapp application.

Do you get the error message in the Whatsapp application while trying to open the PDF or in the Adobe Acrobat Reader window on your mobile?

If the error appears in the Whatsapp window, it is not an Adobe issue. It would be helpful if you can share the screenshot of the error message.

Please make sure that the mobile is connected to the internet and the connection is not intermittent.

Also, check if you get this error message while opening a particular PDF. It can be an issue with the file shared.

You may ask the sender to share the document again.

Also, the document that you receive on Whatsapp gets downloaded on your device. Please check the download folder and see if you can open the PDF from there.

Let us know how it goes.

Regards,

Meenakshi

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Jun 14, 2019 0
New Here ,
Oct 01, 2019

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I have the same issue.

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Oct 01, 2019 1
New Here ,
Apr 28, 2020

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while opening of pdf file in whatsapp through mobile it show error message that " cannot open the file ...

cannot identify the file format

please help me

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Apr 28, 2020 0
New Here ,
Sep 17, 2020

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I'm having the same problem as you. Does anyone know how to fix it?

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Sep 17, 2020 0