Can’t open PDF portfolio on iPhone

[KM14]

Sometimes when i try to open a pdf on my iPhone, I get this message instead "For the best experience, open this PDF portfolio in Acrobat X or Adobe Reader X, or later." and a button that says "Get Adobe Reader now!" 
The button opens iTunes, where I can click open to the app. But I can never open the pdf.

why is this? 
Please help it is really frustrating.

[Bernd Alheit]

Use Acrobat Reader on Windows or Mac.

[KM14]

Isn't there a way on the phone? 

[Bernd Alheit]

No.

[Jeremiah L30547425kuew]

Why? What's the work around or plan to get mobile viewing of PDF Portfolios?

[Bernd Alheit]

E.g. you can use a mobile device with Windows 11. 

[Jeremiah L30547425kuew]

No no...the mobile device is an Apple provided by my company. The solution of a mobile device with Windows 11 is not an option.

Sounds like there are no plans to have Adobe function correctly on mobile devices....?

[S S.]

Hi @Jeremiah L30547425kuew,

You can try using the web portal: https://acrobat.adobe.com/link/home/ and opening the portfolio file there.

Hope this helps.

-Souvik

[Jeremiah L30547425kuew]

It doesn't. The app needs to be able to open PDF portfolios. Our company is looking into switching to Bluebeam because of restrictions like this in Adobe.

[S S.]

Hi @Jeremiah L30547425kuew,

I have shared the feedback to the product team for their consideration. 

I would highly suggest filling out the feature request form, too: https://acrobat.uservoice.com/, so it reaches directly to the product team for their reviews and implementation in future updates.

-Souvik

[Jeremiah L30547425kuew]

I have tried submitting this request, but the uservoice forum requires a separate account from my Adobe; these should be linked.

[S S.]

Yes @Jeremiah L30547425kuew,

I understand your concern, but since UserVoice is a different platform, thus it needs a separate account.

-Souvik

[S S.]

Hi @Jeremiah L30547425kuew,

The team and I tried reproducing the issue, and we could open the files without problems.

(a) If you open a PDF portfolio in Apple's Files app or Safari, the 'cover page' of the PDF Portfolio is shown.

See the attached screenshot: Portfolio opened in Apple Files app.png

Note that the same message mentioned above is shown. 

(b) If you open a PDF portfolio in the Adobe Acrobat iOS app, the Portfolio's contents (child documents) will be shown.

See the attached screenshot: Portfolio opened in Acrobat iOS app.png

Hope this helps.

-Souvik

[Jeremiah L30547425kuew]

Hello Team, 

The issue is not in iOS on a computer; it is with the app on the mobile device (as described in the opening issue). Try opening the PDF portfolio on an iOS Mobile device.

[Jeremiah L30547425kuew]

Sorry, just saw your attached video. When I follow those steps Adobe states "The document cannot be opened because it might be corrupted or damaged." However, I can open the same file okay on my desktop.

Any other troubleshooting tips?

[S S.]

@Jeremiah L30547425kuew Would you mind sharing the file with me to investigate further?

-Souvik

[Jeremiah L30547425kuew]

Please send me an email to the address that's on my account.

[S S.]

@Jeremiah L30547425kuew 

I have shared an Email using my official address.

Please respond with the file as an attachment for further investigation.

-Souvik