Can’t print password protected document from iPad

Community Beginner ,
Sep 23, 2018

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When I receive a password protected pdf document (email), I can successfully open the document and see it, but I cannot print the document. I get an error message on the iPad saying I don’t have the right password. Help!

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General troubleshooting, iOS, Print

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1 Correct Answer

Adobe Employee , Sep 25, 2018
MeenakshiNegi Adobe Employee , Sep 25, 2018
Hi Carlamatusow,As you are experiencing an issue in printing password-protected document on iOS, please refer this forum thread Password protection and printing problems with a similar query.Check if the suggestion provided there helps.Let us know how it goes.Regards,Meenakshi

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Most Valuable Participant ,
Sep 23, 2018

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What do the document properties (security) say?

Is printing allowed (or not) ?

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Community Beginner ,
Sep 24, 2018

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The document is printable. I can print it from my Mac laptop. I just can't print it from my iPad. Suggestions?

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Adobe Employee ,
Sep 25, 2018

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Hi Carlamatusow,

As you are experiencing an issue in printing password-protected document on iOS, please refer this forum thread Password protection and printing problems with a similar query.

Check if the suggestion provided there helps.

Let us know how it goes.

Regards,

Meenakshi

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Most Valuable Participant ,
Sep 24, 2018

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[Question moved to the Acrobat Reader for iPhone and iPad forum]

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