Can't scan in Acrobat Reader on Android

[Jim_Pitre]

Downloaded Acrobat Reader into my Android phone - mainly to be able to scan to PDF - however when I try to scan, I get the message that I need a subscription, so can't scan. Any ideas?

[Adorobat]

Hi,

Could you please let me know the version of Acrobat app installed on your phone?

What is the version of Android OS installed on the phone?

[Jim_Pitre]

Android version 5.1   Security patch level 2016-04-01   Config version F14.MOT.XT1254.0

Adobe Acrobat version 16.3 loaded on Android phone Droid Turbo

[Adorobat]

Thank You for sharing the details.

Could you please try logging out from the application, login again and try to use the Scan feature and see if you are still getting the same error.

If that doesn't work, try to reinstall the application and see if that works.

[Jim_Pitre]

Did all of the above and no change

[Adorobat]

Hi,

Sorry for the delay in response.

Could you please let me know if you are still experiencing the issue?