Can’t sign in!!!

New Here ,
Apr 22, 2018

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I installed the adobe acrobat reader from app store but can’t sign in. It says access denied and I no longer have the access to this service.

Already checked my ID by calling customer service and it’s totally ok.

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1 Correct Answer

Adobe Employee , Apr 30, 2018
AkanchhaS Adobe Employee , Apr 30, 2018
Hi Ray_SSS,The error message that you receive, is that during "Sign In" in the application itself or is it when you are applying the "Sign" in the document?If its a trouble signing in the app, then you may check the internet connection once, switch it to different network and try Signing In.You do have an existing account with this email, but there is no subscription entitled to this ID. As  Adobe Reader is a free app so you can still download and access it. You have also mentioned about the "I ...

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Adobe Employee ,
Apr 30, 2018

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Hi Ray_SSS,

The error message that you receive, is that during "Sign In" in the application itself or is it when you are applying the "Sign" in the document?

If its a trouble signing in the app, then you may check the internet connection once, switch it to different network and try Signing In.

You do have an existing account with this email, but there is no subscription entitled to this ID. As  Adobe Reader is a free app so you can still download and access it.

You have also mentioned about the "I no longer have the access to this service", what service you are referring here.

Regards,

Akanchha

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