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Can’t stay logged in in desktop

New Here ,
Dec 10, 2019

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Hello

 

i have adobe acrobat DC desktop, I sign in but don't actually sign in (keeps the "sign in" on top right, doesn't switch to the blue pie chart that indicates my account, can't access my signature. 

started happening recently after a password change and after I downloaded mobile app for iPhone. Don't know if this is relevant.

 

thank you. ASB 

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General troubleshooting, Install update and subscribe, Security or signature

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Can’t stay logged in in desktop

New Here ,
Dec 10, 2019

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Hello

 

i have adobe acrobat DC desktop, I sign in but don't actually sign in (keeps the "sign in" on top right, doesn't switch to the blue pie chart that indicates my account, can't access my signature. 

started happening recently after a password change and after I downloaded mobile app for iPhone. Don't know if this is relevant.

 

thank you. ASB 

TOPICS
General troubleshooting, Install update and subscribe, Security or signature

Views

138

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 10, 2019 0
Adobe Community Professional ,
Dec 13, 2019

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Hi,

 

You should go online to adobe.com and login with your Adobe ID.

 

If can't login to your user account with the AdobeID that is associated with your current subscription plan , see if you're able to request a password change.

 

If you're able to login go to Manage Account and check for any discrepancies like the AdobeID is correctly associated to your primary email when you subscribed and not a secondary or alternate email address, for example.

 

You can also check if the current subscription  is being used in more than two computer devices.

 

If it is, deactivate or remove the devices that you are not using and only activate for the device you're currently using.

 

Hope this helps.

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Dec 13, 2019 0
New Here ,
Dec 18, 2019

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Thank you, the problem was solved after 2 days wihtout me doing anything. ASB

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Dec 18, 2019 0
ls_rbls LATEST
Adobe Community Professional ,
Dec 18, 2019

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Great!

 

Thanks for posting back.

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Dec 18, 2019 0