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Cannot concert your files

New Here ,
Apr 08, 2020

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Hi everyone,

 

I was trying to merge some PDF files like usual, however once I pressed "combine", the app showed that " Cannot covert files". I tried again with files that was successfully combined and it said the same thing. How can I solve this? What is happening? 

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Create PDF, PDF forms

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Cannot concert your files

New Here ,
Apr 08, 2020

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Hi everyone,

 

I was trying to merge some PDF files like usual, however once I pressed "combine", the app showed that " Cannot covert files". I tried again with files that was successfully combined and it said the same thing. How can I solve this? What is happening? 

TOPICS
Create PDF, PDF forms

Views

129

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 08, 2020 0
Adobe Employee ,
Apr 28, 2020

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Hello Twang817,

 

Sorry about the experience and delay in responding to you.


You may try the following steps and let us know if that is helpful resolving your issue:

Launch Acrobat Reader app -> Click on Settings (human-like icon on the top right of Home page) -> Subscriptions -> Restore purchases. 
If you are still experiencing this issue, please attach some screenshot so we can understand this a little better.

Also, help us with the OS and app version and the device info. 



Regards,

Tariq 

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Apr 28, 2020 0