Cannot find files after changing the device.

New Here ,
Jan 08, 2018

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Добрый день. Я храню огромное количество информации в программе Adobe Acrobat, но после замены планшета при введении данных учетной записи я не смогла увидеть всю информацию, которую я собирала там в течение двух лет. Подскажите, пожалуйста, можно ли решить данную проблему?

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1 Correct Answer

Adobe Employee , Feb 15, 2018
MeenakshiNegi Adobe Employee , Feb 15, 2018
Hi маринал, As you have mentioned above that you have changed the device and the files that you are looking for were visible under the Local on your old deviceThis indicates that the files were saved in the phone memory of your old device.So, if you look for the same files on your new device under the Local in Reader application, you will not find them.If you still have that old device with you, please check your files there and save them to some location where you can find them easily.You can a...

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Adobe Employee ,
Jan 08, 2018

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Hi Marinal,

Could you let us know if you are referring to the documents stored in Document Cloud? If yes, please try opening this link in a web browser: https://cloud.acrobat.com/ , sign in if required> click Files> Document Cloud and check if the files are visible there. Also, check if the Adobe ID you are signing in with is correct.

Below is the screenshot:

Thanks,

Shivam

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New Here ,
Jan 08, 2018

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Я не думаю, что эти документы хранились в облаке. Скорее всего они просто лежали в локальных. Но ранее, когда я преустанавливала ПО на старом планшете, при повторной установке акробата мне удавалось увидеть все документы, которые хранились в локальных. Сейчас планшет поменяли и после установки ПО документов я не увидела. Возможно у Вас есть свои резервные копии Adobe,которые позволят восстановить всю информацию? Спасибо.

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Adobe Employee ,
Jan 09, 2018

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Have you tried going into the 'Local' section under app's interface and see if the documents are visible:

You may refer to the "Finding files" section in this link for the same: Acrobat Reader Help for iOS: Getting started with Acrobat Reader on iOS

-Shivam

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Adobe Employee ,
Feb 15, 2018

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Hi маринал,

As you have mentioned above that you have changed the device and the files that you are looking for were visible under the Local on your old device

This indicates that the files were saved in the phone memory of your old device.

So, if you look for the same files on your new device under the Local in Reader application, you will not find them.

If you still have that old device with you, please check your files there and save them to some location where you can find them easily.

You can also save them to Adobe Document Cloud so that you can use them on the new device.

Let us know if you have any questions.

Regards,

Meenakshi

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