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Cannot open pdf on Ipad. I deleted my Adobe reader and reinstalled it. I still cannot open the pdf.

New Here ,
Feb 25, 2018

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Cannot open pdf on Ipad. I deleted my Adobe reader and reinstalled it. I still cannot open the pdf.

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Cannot open pdf on Ipad. I deleted my Adobe reader and reinstalled it. I still cannot open the pdf.

New Here ,
Feb 25, 2018

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Cannot open pdf on Ipad. I deleted my Adobe reader and reinstalled it. I still cannot open the pdf.

TOPICS
iOS

Views

234

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Feb 25, 2018 0
Adobe Employee ,
Mar 27, 2018

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Hi SageRobert,

Sorry to hear the inconvenience caused.

The pdf file that you haven't been able to open, is that a specific pdf file or you haven't been able to open any file?

Do you get any specific error message when opening file? And what is the exact location of the file, is it saved on some cloud storage?

If yes, then save the file locally on device and then try again.

If it still doesn't work then you may share the file with us, we would like to test the same at our end and will see whether its an issue with the file or application itself causing the problem.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

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