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Cannot open WeTransfer files sent to me! Help

New Here ,
Jul 26, 2020

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I can see file- it downloaded in background with and Adobe icon over it. I installed Adobe (basic) to open it and it will not saying it doesn't recognize me in this device my IPhone 10xr.  It brings up Office and I fill out one of my 3 emails and says it doesn't know me. 
Help!

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Cannot open WeTransfer files sent to me! Help

New Here ,
Jul 26, 2020

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I can see file- it downloaded in background with and Adobe icon over it. I installed Adobe (basic) to open it and it will not saying it doesn't recognize me in this device my IPhone 10xr.  It brings up Office and I fill out one of my 3 emails and says it doesn't know me. 
Help!

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63

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Jul 26, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Jul 29, 2020

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Please explain what do you mean by " I installed Adobe (basic)". 

 

If you're referring to the Acrobat Reader mobile app for iOS, that you've downloaded and  installed from the Apple store, can you confirm if you're able to sign in with your AdobeID from the app?  Make sure that you AdobeID is the same email address that you registered your subscription with.

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Jul 29, 2020 0