Cannot play music

New Here ,
Nov 19, 2019

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I am trying to listen to the music for this tab but when I click the play button nothing happens. iPhone 11

61957115-881D-44AD-B8E2-D2402DE9A881.png

 

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General troubleshooting, iOS

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Adobe Community Professional ,
Nov 20, 2019

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Hi, 

 

It seems that at the time that you took your screenshot the battery was extremely low.

 

Have this happened even with the device fully charged?

 

Also, is the lack of sound also experienced in other applications used in that device or only when trying to play the audio file from within the PDF in Acrobat Reader mobile app?

 

Is that pdf file from an ebook? where did you downloaded it from? I would like to reproduce the problem in my mobile device.

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Adobe Community Professional ,
Nov 20, 2019

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can you share that file here?

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Ninil16 AUTHOR LATEST
New Here ,
Nov 20, 2019

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Hey ,

It still happens when the battery is charged. Sound issues only within app with this pdf. 
I downloaded the book from a link in an e mail I was sent when I signed up for a magazine subscription. 
I will try to share here when I get sorted. 

Thanks.

 

 

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