Cannot print email with password

New Here ,
Apr 28, 2018 Apr 28, 2018

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Hi, I've a Samsung s9 Smartphone.

When I receive a pdf email with security password I can open it and view, but I cannot print via Airprint because Acrobat Reader give me the message "this document is protect by a password"

Buongiorno, ho uno smartphone Samsung s9 e quando ricevo una email in formato PDF protetta da password la posso aprire e visualizzare con Acrobat Reader, ma quando vado per stamparla in Airprint mi dà il messaggio "impossibile aprire, documebto protetto da password"

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Adobe Employee , May 31, 2018 May 31, 2018
Hi Andrear,Sorry for the delayed response.This is a technical limitation as Acrobat Reader is using the Android Print system for printing the file which does not support printing of password protected files.Let us know if you have any questions.Shivam

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LEGEND ,
May 01, 2018 May 01, 2018

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Could be that the file has protection to keep you from printing it. You would need to get the password from the creator of the document.

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New Here ,
May 01, 2018 May 01, 2018

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No, because with my iPad when I choose "print" Acrobat ask me the password one more time and I can print the document.

With my S9 I can only open and view the document but I can't print that

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Adobe Employee ,
May 31, 2018 May 31, 2018

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Hi Andrear,

Sorry for the delayed response.

This is a technical limitation as Acrobat Reader is using the Android Print system for printing the file which does not support printing of password protected files.

Let us know if you have any questions.

Shivam

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