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Cannot sign in on app

Community Beginner ,
Nov 12, 2020

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I suddenly can't sign in to my account on my mobile app, but it's fine through the browser on my mobile. It's very frustrating not to be able to use liquid mode etc to read pdfs. 

Get to sign in page, and blue button "continue" is not functioning. 

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Cannot sign in on app

Community Beginner ,
Nov 12, 2020

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I suddenly can't sign in to my account on my mobile app, but it's fine through the browser on my mobile. It's very frustrating not to be able to use liquid mode etc to read pdfs. 

Get to sign in page, and blue button "continue" is not functioning. 

TOPICS
Android

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72

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Nov 12, 2020 2
Community Beginner ,
Nov 15, 2020

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We apologise for the inconvenience faced by you. Can you please try clearing the app's data ? To clear app data Open Settings app -> Apps -> Adobe Acrobat -> Storage -> Clear data. Do remember that clearing data would reset your local Settings of reader app.
Let us know if this helps.
Thanks
Acrobat Android Team

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Nov 15, 2020 0
Community Beginner ,
Nov 15, 2020

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No, this did not work.

The problem with the app is the "continue" button on my device which is not
functional. It works fine on any other device.

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Nov 15, 2020 0
Community Beginner ,
Nov 15, 2020

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Hi,
Thanks for your response,
Can you try the following steps and let us know if it works :-
Is there any other Adobe app on your device? If yes, can you try to logout from all Adobe apps from device and then login via Acrobat app ?
Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
Thanks,
Acrobat Android Team

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Nov 15, 2020 2
Community Beginner ,
Nov 20, 2020

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I have also tried this now and it still doesn't work.  I can sign in and out of Adobe Scan but trying to sign into Adobe Acrobat Document Cloud simply gives me the message to "try again later" which I have been trying for weeks now. This is what happens if I sign out of Adobe Scan.  If I am signed into Scan then I get the disabled Continue button.

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Nov 20, 2020 0