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cant convert after subscribed c

New Here ,
Jan 10, 2017

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i have subscribed to the export Tool for PDFs, but when i want to export a PDF as a Page it says that i need to subscribe the Tool.

if i click in subscribe it says that i still have a Subscription until 2018.

would be nice if somebody can help me

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cant convert after subscribed c

New Here ,
Jan 10, 2017

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i have subscribed to the export Tool for PDFs, but when i want to export a PDF as a Page it says that i need to subscribe the Tool.

if i click in subscribe it says that i still have a Subscription until 2018.

would be nice if somebody can help me

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Jan 10, 2017 0
Adobe Employee ,
Jan 11, 2017

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Hi,

Would you please provide more information so that we can assist you?

What is the version of Acrobat Reader that you are using?  Do you have the desktop or mobile version of Acrobat Reader?

when i want to export a PDF as a Page it says that i need to subscribe the Tool.

Would you take a screenshot and post it to your next forum reply?

FAQ: How do I capture and post a screen shot or video?

How to add a screenshot to a forum message from iPad/iPhone

Thank you.

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Jan 11, 2017 0
New Here ,
Jan 11, 2017

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Sent from my iPhone

EDIT [no blank phone message – moderator]

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Jan 11, 2017 0
Adobe Employee ,
Jan 11, 2017

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Hi rodrigoc19355499​,

Your previous reply was empty.  You must have attached a screenshot to your email reply.   But the Adobe forum does not accept email attachments.

Please open this link (cant convert after subscribed c ) in a web browser (Safari, Chrome, etc.), sign in, and post a screenshot.

Thank you.

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Jan 11, 2017 0
New Here ,
Jan 11, 2017

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print screen1.docx.pngprint screen2.pngprint screen 3.png

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Jan 11, 2017 0
Adobe Employee ,
Jan 11, 2017

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Hi rodrigoc19355499​,

It looks like you tapped g a wrong button to export a PDF document.

To export a PDF document to other file format

  1. Open a PDF document that you would like to export.
  2. Tap the square button in the upper-left corner to open the Tool Switcher.
    1.png
  3. Tap "Export PDF" in the Tool Switcher.
    2.png
  4. Select a file format for export.
  5. Select a language for text recognition (if applicable).
  6. Tap the "EXPORT PDF" button at the bottom.
    3.png

Please let us know if it works for you.

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Jan 11, 2017 0
New Here ,
Jan 11, 2017

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still not working

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Jan 11, 2017 0
Adobe Employee ,
Jan 11, 2017

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In Acrobat Reader, would you tap "My Account" and check the status of Adobe Export PDF subscription?

4.png

Does it show "subscribed" in gray or "subscribe" in green?

I noticed that the version of your Adobe Reader is 16.06.07.  The latest version is 16.12.15 (as of January 11, 2017).

I'd recommend updating to 16.12.15 and restart your device to see if it helps.

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Jan 11, 2017 0
New Here ,
Jan 11, 2017

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i've already updated it and still not working

It is showing "subscribe" in green!

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Jan 11, 2017 0
Adobe Employee ,
Jan 11, 2017

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It is showing "subscribe" in green!

It means that Adobe Acrobat Reader thinks "not subscribed" most likely due to a delay in processing your subscription, whereas the Apple App Store knows "already subscribed".

When did you purchase the Export PDF subscription?  According to the following forum post, it can take up to 24-48 hours to process.

Re: paid subscription yet it still says i have a free account

Please try again tomorrow.  The problem should go away, and you should be able to export PDF to other file formats.

If the problem still persists after 48 hours from the time of your purchase, would you please visit the Document Cloud PDF services forum and ask Adobe Customer Support staff to check your subscription status or any other service/subscription-related issues?

Alternatively, you can contact Adobe Customer Care​.

I wish I could do more to help.  But I am not Adobe Customer Support staff and do not have access to customer or subscription information.

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Jan 11, 2017 0