I am using the "combine files" feature to put multiple documents into one document. The combined document is then sent to members by using the "copy link" feature. The "copy link" is placed as a link in an email to the group. Several members of the group can open it and several cannot. One of the members that cannot open it says he gets a message that says "encountered an unexpected error." He is using an ipad to open the document.
Do you know why he would get this message? It has worked before!