Copy to reader disappears in iOS 13

New Here ,
Oct 25, 2019

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Am on iOS 13.1.3 and acrobat reader 19.10.01. 
since updating to iOS 13 the shortcut copy to acrobat reader has disappeared. For example if I click a pdf in the mail app and click the send to button, there is no option to send to acrobat or to copy to acrobat. This worked fine in previous versions of iOS 

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Adobe Employee ,
Oct 26, 2019

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Hi Deb,

 

Thank you for reporting this.

 

As you have mentioned, the copy to Acrobat option does not appear to open the document from the mail application.

Did you check if the same behaviour occurs with other application as well or just with the mail app?

Could you please confirm the mail app you are using on the device?

 

We will be waiting for your response.

 

Regards,

Meenakshi

 

 

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deb19 AUTHOR
New Here ,
Oct 26, 2019

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Hi this happens in all apps - the default apple mail app, safari, gmail app, etc. 
I attach what my send to dialogue looks like from mail / other apps. 
You can see device recognises it's a pdf document 

9A0C5E8F-4D32-42EC-AFD1-7C3AADD7A219.jpeg

 

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Adobe Community Professional ,
Nov 01, 2019

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Hi,

 

I  feel if it is relevant to distinguish which iPhone are you using  (6 or above?) in contrast with an iPod Touch device  that can also run iOS 13 versus an iPad tablet in which case runs with iPadOS 13 not iOS 13.

 

 

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Most Valuable Participant ,
Nov 01, 2019

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iPadOS is just a marketing name. For developers, it's still iOS. 

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Adobe Community Professional ,
Nov 01, 2019

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Correct but I was reading that Apple announced to ship the iOS13 with a new kernel for the iPads specifically starting this fall which is not referred to as iOS13. IPadOS 13 and IOS13 are now two different OSs that are meant to support  different processor architechtures and multitasking features.

 

See here:

https://fortune.com/2019/09/19/iphone-ipad-obsolete-ios-13-ipados/ 

 

 

 

And since the iPad OS is now a mixed kernel of macOS and its own iPadOS there a features that will not be available in an iPhone running iOS13 for example.

 

 

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Adobe Community Professional ,
Nov 02, 2019

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Hi,

 

Just found this link with additional guidance:

https://community.adobe.com/t5/Acrobat-Reader-Mobile/default-reader/td-p/8730462 

 

It provides additional links for iPadOS and iPhoneOS

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Adobe Employee ,
Nov 05, 2019

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Hi Deb, 

 

In the screenshot that you have attached above, did you scroll the application options towards left side?

Check if you can find the "Copy to Acrobat" option there.

 

scroll to left.JPG

Let us know how it goes.

 

Regards,

Meenakshi

 

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New Here ,
Dec 05, 2019

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I have the same problem. Scroll to the left or to the right, and there is no option for adobe. You have to click on the three dots and scroll down. Just less convenient than in the past. Since I use it often, copy to Adobe should be more easily accessible.

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New Here ,
Dec 07, 2019

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If you can click on the three dots and find Acrobat, then you can add that to the main list of options by clicking "Edit" then click "+" next to Acrobat.

 

D07065D1-60B5-49BA-942E-3FDCD8239AD3.jpeg

The problem OP is describing, and the same problem I have, is that Acrobat does not appear as an option  even after clicking the "Three Dots". 

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New Here ,
Dec 07, 2019

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There is no option for Acrobat, even after clicking "...".

 

I made a new shortcut to open files in Acrobat:

503996C1-B369-4415-913C-0618A1476798.jpeg


When I tested it (from Safari) that didn't work either! It showed the following error:

FDA17941-A7E1-414A-A26E-45332F1936F1.jpeg

"Inappropriate file type or format"

"Adobe Reader is not installed or could not open the file xxxxx.pdf."

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New Here ,
Dec 16, 2019

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28F4F9BD-B5CD-4960-AA18-D8EE140553D4.jpeg

If safari (or iOS) automatically identifies the document as PDF, "Copy to Acrobat" appears as an option. If the PDF document is not automatically identified as PDF, Acrobat will not be available...at all. It will be impossible to copy to Acrobat even with any obvious workarounds. 

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