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Deleted Adobe DC from iPhone, and re-download back Adobe DC app, but all files gone. Please help!

New Here ,
Dec 10, 2018 Dec 10, 2018

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Accidentally deleted Adobe DC from iPhone. Re-download back the app, found that files / pictures were gone, only file name remain exist. Please help!

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1 ACCEPTED SOLUTION
Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi jingyic,

As per the issue description mentioned above, you want to restore the documents after reinstalling acrobat reader app, is that correct?

If you have saved a backup of the Adobe Acrobat Reader PDFs in the iTunes, then you can easily restore them on the iPad as the following forum thread discusses: Re: Question - how to recover adobe reader pdf files from iTunes back up (iPad)

You may also refer to the following forum thread discussing the similar issue:

Ho to restore files on new phone?

Thanks,

Shivam

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New Here ,
Dec 10, 2018 Dec 10, 2018

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Hi Shivam,

There is unable to restore those files back again after re install Adobe in my iPhone from APP store?

I didnt do any back up in iTunes.

Any other method to save all files gone?

The file name still remain in Adobe App, but not the files.

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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