Deleted Adobe DC from iPhone, and re-download back Adobe DC app, but all files gone. Please help!

New Here ,
Dec 10, 2018

Copy link to clipboard

Copied

Accidentally deleted Adobe DC from iPhone. Re-download back the app, found that files / pictures were gone, only file name remain exist. Please help!

TOPICS
iOS

Views

387

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Employee , Dec 12, 2018
Adorobat Adobe Employee , Dec 12, 2018
Hi jingyic,Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.-Shivam

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Employee ,
Dec 10, 2018

Copy link to clipboard

Copied

Hi jingyic,

As per the issue description mentioned above, you want to restore the documents after reinstalling acrobat reader app, is that correct?

If you have saved a backup of the Adobe Acrobat Reader PDFs in the iTunes, then you can easily restore them on the iPad as the following forum thread discusses: Re: Question - how to recover adobe reader pdf files from iTunes back up (iPad)

You may also refer to the following forum thread discussing the similar issue:

Ho to restore files on new phone?

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 10, 2018

Copy link to clipboard

Copied

Hi Shivam,

There is unable to restore those files back again after re install Adobe in my iPhone from APP store?

I didnt do any back up in iTunes.

Any other method to save all files gone?

The file name still remain in Adobe App, but not the files.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 12, 2018

Copy link to clipboard

Copied

Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more