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Deleted Adobe DC from iPhone, and re-download back Adobe DC app, but all files gone. Please help!

New Here ,
Dec 10, 2018

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Accidentally deleted Adobe DC from iPhone. Re-download back the app, found that files / pictures were gone, only file name remain exist. Please help!

Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

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Deleted Adobe DC from iPhone, and re-download back Adobe DC app, but all files gone. Please help!

New Here ,
Dec 10, 2018

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Accidentally deleted Adobe DC from iPhone. Re-download back the app, found that files / pictures were gone, only file name remain exist. Please help!

Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

TOPICS
iOS

Views

312

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Dec 10, 2018 0
Adobe Employee ,
Dec 10, 2018

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Hi jingyic,

As per the issue description mentioned above, you want to restore the documents after reinstalling acrobat reader app, is that correct?

If you have saved a backup of the Adobe Acrobat Reader PDFs in the iTunes, then you can easily restore them on the iPad as the following forum thread discusses: Re: Question - how to recover adobe reader pdf files from iTunes back up (iPad)

You may also refer to the following forum thread discussing the similar issue:

Ho to restore files on new phone?

Thanks,

Shivam

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Dec 10, 2018 0
New Here ,
Dec 10, 2018

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Hi Shivam,

There is unable to restore those files back again after re install Adobe in my iPhone from APP store?

I didnt do any back up in iTunes.

Any other method to save all files gone?

The file name still remain in Adobe App, but not the files.

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Dec 10, 2018 0
Adobe Employee ,
Dec 12, 2018

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Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

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Dec 12, 2018 0