Document is empty error

[iCeka-1cGlcx]

I lost my document. Please fix this bug.

A document which I use long time, shows 0 kb.

iPhone 5S / iOS 9.3.3

[AkanchhaS]

Hi iCeka,

Can you confirm the location of your file? Was it saved locally on your device or on document cloud storage? is it was the only document which started showing 0kb?

You may check whether your files are available on- https://cloud.acrobat.com/recent

Also, please confirm the version of Adobe Acrobat installed on your computer? Update it to Acrobat Reader 17.12.15. 

Regards,

Akanchha

[iCeka-1cGlcx]

it was saved both on cloud and local.

yes only this file which is over 300MBs.

it's still available on my cloud.

I use the last version of adobe reader on my iphone.

[MobileDeveloperCK · Accepted solution]

Hi iCeka​,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

[iCeka-1cGlcx]

Hi, thank you for your efforts. I believe it'll fix my problem. I'll inform you after long usage in case I get this error message again. Regards.

[MobileDeveloperCK]

Hi iCeka​,

Please let us know if you encounter any problems with Acrobat Reader 18.01.22.

Thank you!

[olhakhomiakova]

I have the same problem but my document was only saved locally. What should I do? It is very important to me