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Document is empty error

Community Beginner ,
Dec 23, 2017

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I lost my document. Please fix this bug.

A document which I use long time, shows 0 kb.

iPhone 5S / iOS 9.3.3

Hi iCeka​,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

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Document is empty error

Community Beginner ,
Dec 23, 2017

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I lost my document. Please fix this bug.

A document which I use long time, shows 0 kb.

iPhone 5S / iOS 9.3.3

Hi iCeka​,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

TOPICS
iOS

Views

2.3K

Likes

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Dec 23, 2017 0
Adobe Employee ,
Dec 26, 2017

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Hi iCeka,

Can you confirm the location of your file? Was it saved locally on your device or on document cloud storage? is it was the only document which started showing 0kb?

You may check whether your files are available on- https://cloud.acrobat.com/recent

Also, please confirm the version of Adobe Acrobat installed on your computer? Update it to Acrobat Reader 17.12.15. 

Regards,

Akanchha

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Dec 26, 2017 1
Community Beginner ,
Dec 26, 2017

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it was saved both on cloud and local.

yes only this file which is over 300MBs.

it's still available on my cloud.

I use the last version of adobe reader on my iphone.

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Dec 26, 2017 1
Adobe Employee ,
Jan 23, 2018

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Hi iCeka​,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

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Jan 23, 2018 1
Community Beginner ,
Jan 23, 2018

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Hi, thank you for your efforts. I believe it'll fix my problem. I'll inform you after long usage in case I get this error message again. Regards.

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Jan 23, 2018 1
Adobe Employee ,
Jan 23, 2018

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Hi iCeka​,

Please let us know if you encounter any problems with Acrobat Reader 18.01.22.

Thank you!

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Jan 23, 2018 0
New Here ,
Jun 01, 2018

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I have the same problem but my document was only saved locally. What should I do? It is very important to me

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Jun 01, 2018 0