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Document on my adobe app on iPad is hanging. 30 second lag in edits e.g. Highlights or to underline. What do I do? Other documents on the app perfectly fine.

New Here ,
Mar 20, 2017

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Document on adobe app hanging.what do I do?

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Document on my adobe app on iPad is hanging. 30 second lag in edits e.g. Highlights or to underline. What do I do? Other documents on the app perfectly fine.

New Here ,
Mar 20, 2017

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Document on adobe app hanging.what do I do?

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iOS

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588

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Mar 20, 2017 0
Adobe Employee ,
Apr 02, 2017

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Hi,

Would you be willing to share your PDF document with us (Adobe) so that we can investigate the cause of the problem?

I've sent you a forum private message with the instructions on how to share your PDF document with us privately.

Thank you for your help!

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Apr 02, 2017 0
New Here ,
Apr 04, 2017

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This is happening to various documents. Also, the process for showing the highting as you do it doesn't work.

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Apr 04, 2017 0
Adobe Employee ,
Apr 13, 2017

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Following up on this issue.  Have either of you upgraded to our 17.03.28 version and, if so, do you still experience the problem?  Also, would you be willing to share additional details to help us investigate this - the specific device and iOS version you are using, the Adobe Reader iOS version you are using, PDFs you use and experience the problem in and steps to reproduce.

Thanks for your help!

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Apr 13, 2017 1
New Here ,
Apr 16, 2017

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I no longer have this problem and I don't know why. The problem was with various PDFs—some commercially prepared, some downloaded from a vendor, and one made from a web page. I have the 17.03.28 version. Suddenly mark up quit hanging and the bubble, which pops up to show what is being highlighted, works again. Thanks for your response!

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Apr 16, 2017 0
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Adobe Employee ,
Apr 18, 2017

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Thank you Elaine for getting back to us about this.  I am glad you are no longer experiencing the problem!

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Apr 18, 2017 0