Documents are not actually saving to Box

Community Beginner ,
Aug 30, 2017

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I have form fillable PDF files stored on Box.com. I am able to open these files and edit them in Adobe Acrobat Reader for iPhone and iPad. When I tap the Back button to close the file, I see the pop-up that the Document Saved. However, the file is not updated on Box. The Modified Date on the PDF on Box has not changed. I have tried this several times and waited a significant amount of time to be sure uploads are complete, yet nothing is saving back to Box. I have refreshed Box and even tried signing out of Box and then back in.

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1 Correct Answer

Adobe Employee , Aug 30, 2017
derek_lau1 Adobe Employee , Aug 30, 2017
hi michaelh28575532,Could you please try following steps,#1. Update to the current latest version of Box which currently is 4.1.6#2. Restart your device#3. Make sure you have stable network and give it try again Note, syncing the changes to Box will take awhile even "Document Saved" appears in Acrobat. If the file is big, it will even take longer time to sync the updated one. I recommend to switch to Box's "Recents" and use pull-down gesture few times on Box to refresh and the latest updated PDF...

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Community Beginner ,
Aug 30, 2017

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After further testing, this seems to be specific to iPad.

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Adobe Employee ,
Aug 30, 2017

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hi michaelh28575532,

Could you please try following steps,

#1. Update to the current latest version of Box which currently is 4.1.6

#2. Restart your device

#3. Make sure you have stable network and give it try again

Note, syncing the changes to Box will take awhile even "Document Saved" appears in Acrobat. If the file is big, it will even take longer time to sync the updated one. I recommend to switch to Box's "Recents" and use pull-down gesture few times on Box to refresh and the latest updated PDF should appear at the top.

Thank you for your patience,

-derek

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