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Documents on document cloud can't be accessed on my apple devices

New Here ,
Aug 01, 2018

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I use the document cloud to access PDFs from one computer to another, but when I use adobe on my iphone and macbook, none of my files appear. I've tried uninstalling and reinstalling and logging in to my account multiple times. The document cloud just says there are no files.

Hi JamesYu,

If you have saved the file to Document Cloud, then changing devices will not affect the files.

Please make sure that you are using the right Adobe ID(email address) to sign-in to the service.

It may be possible that you have multiple Adobe ID's and you were using a different ID to access the files.

Please let us know how exactly you are trying to access the Document Cloud files.

Are you using the mobile or desktop application?

Or are you trying to check the files online?

Did you try to check the files on other machines?

If yes, can you find all the files there?

We will be waiting for your response.

Let us know the information asked above.

Regards,

Meenakshi

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Documents on document cloud can't be accessed on my apple devices

New Here ,
Aug 01, 2018

Copy link to clipboard

Copied

I use the document cloud to access PDFs from one computer to another, but when I use adobe on my iphone and macbook, none of my files appear. I've tried uninstalling and reinstalling and logging in to my account multiple times. The document cloud just says there are no files.

Hi JamesYu,

If you have saved the file to Document Cloud, then changing devices will not affect the files.

Please make sure that you are using the right Adobe ID(email address) to sign-in to the service.

It may be possible that you have multiple Adobe ID's and you were using a different ID to access the files.

Please let us know how exactly you are trying to access the Document Cloud files.

Are you using the mobile or desktop application?

Or are you trying to check the files online?

Did you try to check the files on other machines?

If yes, can you find all the files there?

We will be waiting for your response.

Let us know the information asked above.

Regards,

Meenakshi

TOPICS
iOS

Views

471

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 01, 2018 0
Adobe Employee ,
Aug 13, 2018

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Hi JamesYu,

If you have saved the file to Document Cloud, then changing devices will not affect the files.

Please make sure that you are using the right Adobe ID(email address) to sign-in to the service.

It may be possible that you have multiple Adobe ID's and you were using a different ID to access the files.

Please let us know how exactly you are trying to access the Document Cloud files.

Are you using the mobile or desktop application?

Or are you trying to check the files online?

Did you try to check the files on other machines?

If yes, can you find all the files there?

We will be waiting for your response.

Let us know the information asked above.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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