Highlighted

Email not downloading to adobe

New Here ,
Apr 10, 2019

Copy link to clipboard

Copied

My Samsung email hss stopped downloading to adobe to view attachments -bc

TOPICS
Android

Views

357

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Email not downloading to adobe

New Here ,
Apr 10, 2019

Copy link to clipboard

Copied

My Samsung email hss stopped downloading to adobe to view attachments -bc

TOPICS
Android

Views

358

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 10, 2019 0
Adobe Employee ,
Apr 17, 2019

Copy link to clipboard

Copied

Hi Bevync,

As I understand, you are referring that you are not able to open the attachments in Adobe Acrobat Reader application on your mobile.

Could you please let us know what happens when you try to open the PDF attachments?

It generally gives you the options to open the PDF in the applications available on the device.

Try once to check application settings.

Check if there is any default application selected to open the PDF on your device.

We will be waiting for your response.

Let us know if you are referring to something else.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2019 0
New Here ,
Apr 17, 2019

Copy link to clipboard

Copied

Hi MeenakshiIt downloads into my files and when I try to open says "unable to find attachment to open this function".For some reason, though it is supposed to be a pdf file,q it does not go into adobe files.So maybe it is not an adobe problem afterall.Any suggestions.CheersBevynSent from Samsung tablet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2019 0
Adobe Employee ,
Jun 05, 2019

Copy link to clipboard

Copied

Hi Bevync,

Sorry for the delay in response.

It seems that the file is not in PDF format. Please make sure that attachment you are referring to is PDF or another format file.

Try to download that attachment on your desktop. Check if you can open it.

Also, try to make the Adobe Acrobat Reader as the default application to open PDF on your mobile device. For that, go to phones Settings > Applications.

Let us know if you need any help.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 05, 2019 0