My iPad (IOS 10.2, Adobe Acrobat 16.12.15) says that it can't access the Document Cloud (see image below) but at the same time has no trouble accessing other online services like Google Drive (see second image below). In other words, my iPad is clearly online.
Why can Adobe Acrobat access my Google Drive files in the cloud, but cannot access my Adobe Document Cloud files please?
Would you please force close the Acrobat Reader app and restart it?
Additionally, please launch a web browser and go to https://cloud.acrobat.com/ (the web interface of the Document Cloud). It should tell you whether the Document Cloud server has any issues. (It is possible that the Document Cloud is unavailable temporarily due to maintenance, etc.)
Thank you. Yes, and I have also tried uninstalling and reinstalling the app. Same problem.
i can't access the Adobe PDF Services site - I just get a revolving circle. Can you access it and let me know whether it is having problems please?
I do not have any problems accessing the Document Cloud and the PDF services right now (9:30 am Pacific Standard Time in the U.S.). The Document Cloud server seems to be working fine for me.
Here are a couple of things that you can try for troubleshooting. (They are in no particular order.)
Sorry for your trouble.
My iPad won't open documents from Dropbox in Adobe Reade.
see screenshot below
All other apps are fully connected.
Hello, I had the same problem, was watching your question's answers for solving it and didn't find anything useful ((
then I entered cellular and saw that acrobat's network acces is turned off, now it works)) you should check that too and not only cellular hope I've helped