I downloaded a reader on iPad and prompted me to register adobeID. I really can't finish the operation on pad.
I completed the registration at the PC side and login.
There are always errors on pad. Helpless, I modified the 3 password, but still can not login.
Hope to be supported
Could you let us know the error message you are receiving when trying to log into Adobe Reader on iPad?
Are you logging in using an Enterprise ID?
Would it be possible to share the screenshot of the issue with us? To share the screenshot here in the forums, refer to the steps given in this link:
click it and on step 1 page again.
why ? how can i login in right? please and thanks
Thanks for the screenshots. Could you check if you are using the same email address to log in on iPad as on PC?
Also, check if you can login here https://cloud.acrobat.com/ with the same Adobe ID.
If you have an enterprise account, try signing in with an enterprise ID and check.
fail on https://cyr.adobeconnect.com/
i can login on PC with same ID（The ID is being used on forum ）,but fail on ipad.
no any enterprise account.
in fact ,i want login on ipad to subscribe cloud ervice.it's can't be done on anywhere.
BTW,win10 ,EDGE browser China Telecom network service provider
thanks for you reply
Try opening this link in a web browser- https://cloud.acrobat.com/ and check if that works.
Also, visit this link to contact our support: Contact Customer Care (sign in with your Adobe ID to begin > click Account issues > Adobe ID and signing in > click show me my contact options > and select from chat or phone.
If no one answered, would you please delete this post? It's really frustrating to have no response.
Does this happen to all iPad models or just on your iPad? Oh, what's your iPad model? I might also suggest you try degrading the iOS if you are using iOS 11 currently. Why? I don't know but I've heard that iOS 11 is really disappointing because many apps won't work with it. I am not sure if this is the case regarding your existing problem.
Thank you for your advice
And that's the same on IPHONE
why no answer？
Why did nobody pay any attention to this problem?