Copy link to clipboard
Copied
Subscribed to Export PDF. Trying to use it. Each time I open my file and click on Export PDF, it tells me to subscribe. When I hit subscribe, it tells me I have already purchased
I'm in a nasty loop. Any suggestions ?
Copy link to clipboard
Copied
Focus
Copy link to clipboard
Copied
hi dane67274250,
Please do the following steps to confirm if you have "Adobe Export PDF" subscription,
1. Tap red “Home” button at the upper left hand corner
2. Tap “My Account”
3. In “My Account” page, tap “Sign In” to sign in to Document Cloud with Adobe ID
4. In “My Account” page, check “Adobe Export PDF” is “Subscribed” or not
If you have subscription, you should see something like below,
Thank you for your patience,
-derek