Export PDF

New Here ,
Sep 01, 2017

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Subscribed to Export PDF. Trying to use it. Each time I open my file and click on Export PDF, it tells me to subscribe. When I hit subscribe, it tells me I have already purchased

I'm in a nasty loop. Any suggestions ?

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New Here ,
Sep 02, 2017

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Focus

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Adobe Employee ,
Sep 02, 2017

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hi dane67274250,

Please do the following steps to confirm if you have "Adobe Export PDF" subscription,

1. Tap red “Home” button at the upper left hand corner

2. Tap “My Account

3. In “My Account” page, tap “Sign In” to sign in to Document Cloud with Adobe ID

4. In “My Account” page, check “Adobe Export PDF” is “Subscribed” or not

If you have subscription, you should see something like below,

EPDF-Subscription.png

Thank you for your patience,

-derek

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