Free trial options not working

[Pks3]

Free trial options not working. I currently downloaded and signed up for this app. I agreed for the free trial however it is not Allowing me to use any of the options for the free trial and it is prompting me to sign up again. Under my subscriptions in Settings it does say my free trial is active. I'm not sure but I need to do?

[Tariq Dar]

Hey Pks3,

Sorry to hear about your experience with our app. 
If this issue is still happening, would you let me know, the make and model of your device? Also just only confirm the email id you have started your trial with, is the same that you have logged-in on Adobe Community? If you have a secondary device and if you try using the app, please check if you are having the same experience?

Regards,
Tariq 

[Skyrunner0722]

It's doing the same to my subscription as well. I neeeded now. Please help

[Skyrunner0722]

Not it won't let me put in correct to change email addresses.

[Skyrunner1964]

It still not letting me to use Premium App. 

[Tariq Dar]

Hello, Sorry for the experience. You may try out the following suggestion and let us know how it works for you: Launch Acrobat Reader app -> Click on Settings (human-like icon on the top right of Home page) -> Subscriptions -> Restore purchases. If the issue persists, please help us with the screenshot. Try to remove email id if that is visible in screenshot before you post here. Regards, Tariq

[Kelly25077761ez2j]

I have also signed up for the Adobe free trial for reader pro and it is not acknowledged. Every time I open a pdf it tells me to get a free trial, even though I am signed in and have already done this.

[Kelly25077761ez2j]

There is no "restore purchases" option under Preferences > Plans and payment > Plans. 

[S S.]

Hello Kelly,

I hope you are doing well. I am sorry for the experience.

Could you check if the email address you are logged in to the store (Google Play Store if Android / AppStore if iOS) with the same email address you are logged into Acrobat Reader Mobile?

If not, please sign out of the application and then back in.

If it still does not help, click on your Profile Icon (on the top right) within Acrobat Reader Mobile-> Click on Subscriptions-> Restore Subscription.

Let me know if it helps.

Thanks,

Souvik.

[Kelly25077761ez2j]

I have signed out and back again. My profile icon is working, proving I am signed in.  I am talking about Adobe Reader. There is no "subscriptions" under my profile icon. As I said, under preferences there is no setting to restore subscription, just repeated requests for me to buy.

[S S.]

@Kelly25077761ez2j Hi, Acrobat Reader is free to use, and you will be able to use the application without any errors.

If you are trying to edit any PDF, I suggest getting Acrobat Pro DC installed in your system.

Click here to download: Download Acrobat DC installer for Enterprise term or VIP license (adobe.com)

Let me know if it helps.

Thanks,

Souvik.

[Kelly25077761ez2j]

To clarify, I am looking at Adobe Pro-the free trail-- and I have downloaded it. 

[S S.]

@Kelly25077761ez2j 

Hi, The subscription option will not appear for Acrobat Reader as it is a free application.

You may avail the trial on your Adobe ID if you have not availed it already.

[R25476565wrst]

Same here. 

To think that i was going to purchase this BAD product.

[Lydia28202844vysh]

My free trial option doesn't work. And it is because my free trial doesn't work,  I can only open the PDF from Adobe reader ?

[symonne31563822l8xx]

I am having the same issue. Was anybody able to fix this issue? I could not find a helpfull answer.

[Doug316891176cwj]

Apparently not, because it's August now and it's happening to me.

[S S.]

Hi @symonne31563822l8xx @Doug316891176cwj,

Sorry for the experience.

Would you mind sharing a screen recording of the exact situation for me to look into and get the team to work on it?

-Souvik

[AshelynRhase]

I am having the same problem in 2023. I signed up for a trial but I cannot open the programs, it is just prompting me to sign up for a trial again. I can no longer click the button.

[Light35320178dgv0]

Same problem here

[S S. · Accepted solution]

Hi @Light35320178dgv0,

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this helps.

Thanks,

Souvik.

[Jesse36064269t45p]

Same issue here. Did anyone find a fix that actually works? I've spent the last hour going in circles.