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Highlighting a pdf (in document cloud) on my ipad

New Here ,
Feb 08, 2017

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But the highlights do not show up when I view same pdf from my computer.

Shouldn't the marks/highlights/notes I add to the document when in the cloud show up on all devices.

It doesn't do much good to use the document cloud if I can't add notes and highlights and have that available regardless

of device.

Can anyone help?  Am I missing some important set up or step?

Thanks.

The same thing happened when I highlighted some pdf documents from my Android tablet, then opening the document on my laptop and phone. I found out that I needed to close the document (or go to the My Documents menu) in the tablet I was working on, and then a "Document saved" notification appeared, and then it would open with the highlighting on the other devices. Hope this helps anyone else reading this.

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Highlighting a pdf (in document cloud) on my ipad

New Here ,
Feb 08, 2017

Copy link to clipboard

Copied

But the highlights do not show up when I view same pdf from my computer.

Shouldn't the marks/highlights/notes I add to the document when in the cloud show up on all devices.

It doesn't do much good to use the document cloud if I can't add notes and highlights and have that available regardless

of device.

Can anyone help?  Am I missing some important set up or step?

Thanks.

The same thing happened when I highlighted some pdf documents from my Android tablet, then opening the document on my laptop and phone. I found out that I needed to close the document (or go to the My Documents menu) in the tablet I was working on, and then a "Document saved" notification appeared, and then it would open with the highlighting on the other devices. Hope this helps anyone else reading this.

TOPICS
iOS

Views

1.2K

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Feb 08, 2017 1
Adobe Employee ,
Feb 09, 2017

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Hi Alissae90487357,

Please confirm how exactly you save the files on your device.

Also, you may refer to the steps in the following link for saving the files and then try replicating the issue and see if it still happens:

Acrobat Reader Help for iOS: Managing files and folders

Thanks,

Supriya

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Feb 09, 2017 0
Adobe Employee ,
Feb 09, 2017

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Hi Alissae90487357,

After adding any kinds of annotations such as Highlights/Underline/Strikethrough/Notes to the PDF on the Document Cloud through the Web Browser, please make sure to click the “<” next to the filename at the top of the left hand corner to close the document in order to save the newly added annotations.

DC1.png

Then open the same file on any devices, the annotations should be shown up.

Hope this help,

Thank you.

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Feb 09, 2017 1
New Here ,
Apr 01, 2017

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The same thing happened when I highlighted some pdf documents from my Android tablet, then opening the document on my laptop and phone. I found out that I needed to close the document (or go to the My Documents menu) in the tablet I was working on, and then a "Document saved" notification appeared, and then it would open with the highlighting on the other devices. Hope this helps anyone else reading this.

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Apr 01, 2017 0
dylan127 LATEST
New Here ,
Apr 25, 2020

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I also faced this issue but it doesn't seem to be an problem anymore now that I know what to look for.

A document open on my ipad would sync highlights made from my laptop, but not the other way around. I scoured the internet for more info but couldn't find anything. I opened the document on my laptop a couple days later and to my suprise all the highlights had successfully synced. It's now a weekend and highlights made from my ipad show up rapidly on my laptop. I originally had the issue during a weekday, so I'm guessing Adobe servers are more busy with document processing then. Hope this helps someone.

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Apr 25, 2020 1