Highlighting lost in Android Acrobat Reader

New Here ,
Jul 24, 2019 Jul 24, 2019

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I have been using the Acrobat Reader Android app on my tablet to highlight key points in a textbook. The textbook is stored in my DropBox, which I have linked to the app. When I exit the document, it says the changes have been saved. However, I just opened the app on my tablet again, and all highlighting is gone. Is there a way to recover this? Where has it been saving to? This is hours of reading and work gone.

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Adobe Employee ,
Aug 08, 2019 Aug 08, 2019

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Hi Kaitlynr,

Sorry for the delay in response.

Are you still experiencing an issue in saving annotations on PDF?

Please make sure that applicaiton is updated to the latest version available.

When you finish highlighting the document, click on the checkmark icon provided at the top left corner of the screen. That saves the changes made on the PDF.

Did you experience the issue with other PDF as well?

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
May 31, 2020 May 31, 2020

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People just lost hours of reading and commenting. All we need to know is if there is any way to recover all that.

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New Here ,
May 31, 2020 May 31, 2020

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Just had this same issue trying to sync my highlights from android to PC. It looks like they don't really care.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Yeah. This the second time it happened to me. All those highlights were very important to me and now I feel so lifeless.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hello,

Please make sure that applicaiton is updated to the latest version available.

When you finish highlighting the document, click on the checkmark icon provided at the top left corner of the screen. That saves the changes made on the PDF.

Did you experience the issue with other PDF as well?

Let us know if you need any help.

Thanks,

Acrobat Android Team

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New Here ,
Jul 16, 2021 Jul 16, 2021

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You need to read the question again

File has been saved already now it has been gone, we need to recover them as they are imprtant to us and we have spent hours to edit them.

Now reply if you can help me or you have the solution. Do not sound as automatic robot or copy the script here.

Its really painful to use th trusted software and then not getting help.

 

 

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