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How can I have a PDF document back?

New Here ,
Dec 29, 2017

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I was studying with my iPad and when I tried to open a document which I was using 2 minutes before, a message appear: "document empty". I can't use another copy because I had this one underlined. Thank you for your time

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How can I have a PDF document back?

New Here ,
Dec 29, 2017

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I was studying with my iPad and when I tried to open a document which I was using 2 minutes before, a message appear: "document empty". I can't use another copy because I had this one underlined. Thank you for your time

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512

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Dec 29, 2017 0
Adobe Employee ,
Dec 30, 2017

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Hi,

Would you please provide more details so that we can diagnose the cause of the problem?

  • What is the iOS version on your iPad?  Go to iOS Settings > General > About > Version.
  • What is the version of Acrobat Reader on your iPad?  Go to iOS Settings > Adobe Acrobat > Version.
  • Where is your PDF document stored?  Is it stored locally on your iPad ("Local") or cloud storage (e.g. Adobe Document Cloud, Google Drive)?
  • When you saw the "document empty" message, were you trying to open the PDF document from "Recent" in Acrobat?

Would you restart your iPad and try opening the document again?  If the PDF document is stored in cloud storage, you can go back to the original source (e.g. "Local", the iOS 11 Files app) instead of "Recent" and open it again.

Restart your iPhone, iPad, or iPod touch

Please let us know what you find.

Thank you for your help.

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Dec 30, 2017 0
New Here ,
Dec 31, 2017

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Hi,

My iOS version is 11.2.1 (25C153)

My adobe acrobat version is 17.12.15 (180561)

My pdf is stored locally

I saw this message 2 days ago, then i tried to open it from recent. Unfortunately I could not open it so I restarted and updated my iPod but it didn’t help.

It is really important for me to have my pdf back, please help me.

Sent from my iPad

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Dec 31, 2017 0
Adobe Employee ,
Jan 06, 2018

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Hi fahimehv16792721

Would you be willing to share your PDF document with us (Adobe)?

I sent you a forum private message with the instructions on how to share files.

Thank you for your help.

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Jan 06, 2018 0
Adobe Employee ,
Jan 10, 2018

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Hi albertogonzalez1998, fahimehv1679272,

We just released Acrobat Reader 18.01.15 to the App Store today (January 10, 2018).

As always, we'd highly recommend making backup copies of your valuable PDF documents regularly.

Please try it out by making small changes to a large PDF document and see if it works for you.

We apologize for the inconvenience caused by the previous version.

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Jan 10, 2018 1