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I just signed up for a 7 day trial. How do I cancel it
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Hi Abbiel,
As per your account information, we see that the subscription you are referring to has now been canceled by support team.
I believe, that it has now been taken care.
If there is any further assistance is required, you may contact to customer care billing team- contact-bumper
Let us know, If you need further assistance.
Regards,
Akanchha
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Hello @abel28259345kqnb,
Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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Hi Abbiel,
As per your account information, we see that the subscription you are referring to has now been canceled by support team.
I believe, that it has now been taken care.
If there is any further assistance is required, you may contact to customer care billing team- contact-bumper
Let us know, If you need further assistance.
Regards,
Akanchha
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How do I cancel my free trial
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Hello Charles,
I understand that you want to cancel the trial period on your account.
However, this is something which has to be done through the store company.
Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through Google play store: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help
2. Through Apple App Store: https://support.apple.com/en-in/HT202039
Please let me know if this helps.
Regards,
Souvik.
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Hi Adobe,
Please, may you cancel my free trial plan, which I did not do because of unseen circumstances, please cancel, and close my account and then confirm to me the cancellation by sending an email, to me, please.
thank you so much
Abel
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Hello @abel28259345kqnb,
Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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You might to check this link: How to cancel Adobe trial or subscription
This will guide you step by step to cancel the subscription.
Hope this helps.
-Souvik.
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no one can cancel your subscription for you. you must cancel it yourself or with the help of adobe support.
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...