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How do I cancel the trial

New Here ,
Dec 14, 2017 Dec 14, 2017

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I just signed up for a 7 day trial. How do I cancel it

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2 ACCEPTED SOLUTIONS
Adobe Employee ,
Dec 15, 2017 Dec 15, 2017

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Hi Abbiel,

As per your account information, we see that the subscription you are referring to has now been canceled by support team.

I believe, that it has now been taken care.

If there is any further assistance is required, you may contact to customer care billing team- contact-bumper

Let us know, If you need further assistance.

Regards,

Akanchha

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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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Hello @abel28259345kqnb,

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Dec 15, 2017 Dec 15, 2017

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Hi Abbiel,

As per your account information, we see that the subscription you are referring to has now been canceled by support team.

I believe, that it has now been taken care.

If there is any further assistance is required, you may contact to customer care billing team- contact-bumper

Let us know, If you need further assistance.

Regards,

Akanchha

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New Here ,
Apr 14, 2022 Apr 14, 2022

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How do I cancel my free trial 

 

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Contributor ,
Apr 15, 2022 Apr 15, 2022

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Hello Charles,

 

I understand that you want to cancel the trial period on your account.

 

However, this is something which has to be done through the store company.

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:

1. Through Google play store: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

2. Through Apple App Store: https://support.apple.com/en-in/HT202039

 

Please let me know if this helps.

 

Regards,

Souvik.

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New Here ,
Feb 04, 2023 Feb 04, 2023

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Hi Adobe,

Please, may you cancel my free trial plan, which I did not do because of unseen circumstances, please cancel, and close my account and then confirm to me the cancellation by sending an email, to me, please.

 

thank you so much

 

Abel

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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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Hello @abel28259345kqnb,

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Feb 13, 2023 Feb 13, 2023

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I did not buy this thing from the store I clicked it with a mouse at th
desk top, therefore please I have no store to go back to. just cancel it
easily as also it was accepted the purchase easily. Please.

Thank you, be easy and cancel than you

Abel Onyach

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi @abel28259345kqnb,

 

You might to check this link: How to cancel Adobe trial or subscription

 

This will guide you step by step to cancel the subscription.

 

Hope this helps.

 

-Souvik.

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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LATEST

@abel28259345kqnb 

 

no one can cancel your subscription for you.  you must cancel it yourself or with the help of adobe support.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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