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I can not find my documents !!!!

Community Beginner ,
Oct 05, 2018

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Despues de actualizarse, no encue tro nis mis carpetas, ni mis documentos de 4 alos.... necesito AYUDA!!!!

Hi Almudnam,

Sorry for the delay in response.

As you have mentioned above, you are not able to find the files or folders on the device.

Are you referring to the files on Document Cloud and Local? Or just the local files?

In the new Acrobat UI, refer to the steps mentioned below to open a file:

- Launch the application and go to the Files option provided at the bottom of the window.

- Now, tap on "Location" from the top left corner of the window.

- Select the location from where you wish to open the document.

Check if you can find the documents listed there.

If you still not able to locate the files, please let us know

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone).

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Please share the current version of the application installed on your device, if the issue still persists.

We will be waiting for your response.

Regards,

Meenakshi

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I can not find my documents !!!!

Community Beginner ,
Oct 05, 2018

Copy link to clipboard

Copied

Despues de actualizarse, no encue tro nis mis carpetas, ni mis documentos de 4 alos.... necesito AYUDA!!!!

Hi Almudnam,

Sorry for the delay in response.

As you have mentioned above, you are not able to find the files or folders on the device.

Are you referring to the files on Document Cloud and Local? Or just the local files?

In the new Acrobat UI, refer to the steps mentioned below to open a file:

- Launch the application and go to the Files option provided at the bottom of the window.

- Now, tap on "Location" from the top left corner of the window.

- Select the location from where you wish to open the document.

Check if you can find the documents listed there.

If you still not able to locate the files, please let us know

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone).

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Please share the current version of the application installed on your device, if the issue still persists.

We will be waiting for your response.

Regards,

Meenakshi

TOPICS
iOS

Views

141

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2018 0
Adobe Employee ,
Nov 16, 2018

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Hi Almudnam,

Sorry for the delay in response.

As you have mentioned above, you are not able to find the files or folders on the device.

Are you referring to the files on Document Cloud and Local? Or just the local files?

In the new Acrobat UI, refer to the steps mentioned below to open a file:

- Launch the application and go to the Files option provided at the bottom of the window.

- Now, tap on "Location" from the top left corner of the window.

- Select the location from where you wish to open the document.

Check if you can find the documents listed there.

If you still not able to locate the files, please let us know

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone).

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Please share the current version of the application installed on your device, if the issue still persists.

We will be waiting for your response.

Regards,

Meenakshi

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