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I can’t save in OneDrive

New Here ,
Aug 25, 2020

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Hi there, from Adobe acrobat I can't save my files to OneDrive. Only I have options for Dropbox documents cloud and Drive.

Any  help?

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Edit and export, General troubleshooting, iOS

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I can’t save in OneDrive

New Here ,
Aug 25, 2020

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Hi there, from Adobe acrobat I can't save my files to OneDrive. Only I have options for Dropbox documents cloud and Drive.

Any  help?

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Edit and export, General troubleshooting, iOS

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89

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Aug 25, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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Did you downloaded and installed the OneDrive app in your mobile device?

 

If you don't have it installed you won't be able to do anything you're currently  trying to do. 

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Aug 28, 2020 0
New Here ,
Aug 30, 2020

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obviously, it is installed. Paid version.

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Aug 30, 2020 0
Adobe Community Professional ,
Aug 30, 2020

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Can you tell if this started happening after the last Acrobat Reader mobile update?

 

Also, have you tried to uninstall and reinstall the OneDrive app and follow the Micrososft recommended guidance on how to setup your OneDrive account, change file storage location, and synchronize folders?

 

Maybe you could've miss  a step during registration.

 

In the acrobat reader mobile app, review these configuration steps again:

 

https://helpx.adobe.com/acrobat/using/access-onedrive-files.html 

 

See the note  to users about Microsoft decomissioning the Office365 discovery API.  

 

If you haven't updated your app , that's the first thing to do. If you're already updated to the latest version disregard.

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Aug 30, 2020 0
New Here ,
Aug 30, 2020

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I only use drive so im not sure why you can't save it sorry im not
much help

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Aug 30, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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This is actually the second user that I've seen in about a week  reporting back to the forums with  this  exact issue.

 

I would ask the same question in a Micrososft support forums and see if they 're tracking some sort of release notes addressing this new issue.

 

I'm kind of curious now if this has anything to do with MS Windows 10. 

 

In MS Windows 10 it is included in the operating system by default. That said, since I don't use OneDrive, I 'm not sure if you have to be signed-off from one device in order to sign-in with the same account in another computer device.

 

Does anyone knows if that is actually a restriction of the OneDrive cloud service?

 

I've read something about how to configure the OneDrive connectors with the Acrobat mobile app. But pretty much all the steps I've seen out in the web always start by saying by installing the app in the mobile device. Then create and synchronizing the folders that  you will share... this part is done in MS Windows 10 while you're online; not from the app itself. And it seems to be essential since without creating a stirage folder and sharing it I doubt it will be visible when you try to find the  cloud service listed in the Acrobat Reader mobile app options.

 

Last step, the guidance also suggest to synchronize these newly created folder(s). But my guess is that, just like the Acrobat mobile app needs permission to use the OneDrive connector, maybe (just maybe...) you need to give full permission to the app as well in your mobile device.

 

 

 

 

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Aug 31, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Aug 31, 2020

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+++Additional insights,

 

I've noticed in the  Adobe Helpx Guidance that OneDrive is usually "Off" by default. It is possible that you may need to make OneDrive the default cloud app in the moble device if you're gonna work with files shared through that service.

 

Nevertheless, I just found these old Helpx guidance:

 

 

This last link it repeats what we already know: https://blog.adobe.com/en/2017/08/31/easy-access-to-onedrive-files-in-acrobat.html#gs.evethm

 

But I was thinking if this has to be done first in MS Windows 10.

 

Anyway, I think people are confusing that adding the cloud account service shown in the image examples of the link above, is not the same as downloading and installing the app from GooglePlay (Android) or iTunes (iOS).

 

The link above fails to mention that you may need to have   the OneDrive app pre-installed in your mobile device for it to become visible as listed option... this is what I've been trying to explain all along.  But again, if you've already done this and the problem is still happening then disregard this whole comment.

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Aug 31, 2020 0
New Here ,
Aug 30, 2020

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I have the same problem. No option for opening from one drive from within the Adobe Acrobat app but all other options available 

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Aug 30, 2020 0