Impossible to download new version

Community Beginner ,
Jul 13, 2017

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Impossible to download update on my IPhone 6+.

Automatic and manual action don't work...

Who knows how to do ?

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1 Correct Answer

Adobe Employee , Jul 14, 2017
MobileDeveloperCK Adobe Employee , Jul 14, 2017
Hi,Would you please describe your problem in more details?Does your iPhone 6+ use Wi-Fi or Cellular Data to download apps from the App Store?  Can you download any other apps?Please launch the App Store app on your iPhone 6+ and search for "Adobe Acrobat".Which icon do you see for Adobe Acrobat Reader?(a) GET icon(b) OPEN icon(c) Cloud icon with down-arrowWhat happens when you try to download the app?  Do you see an error message?If app installation gets stuck, please take a look at the FAQ docu...

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Adobe Employee ,
Jul 14, 2017

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Hi,

Would you please describe your problem in more details?

Does your iPhone 6+ use Wi-Fi or Cellular Data to download apps from the App Store?  Can you download any other apps?

Please launch the App Store app on your iPhone 6+ and search for "Adobe Acrobat".

Which icon do you see for Adobe Acrobat Reader?

(a) GET icon

GetIcon.png

(b) OPEN icon

OpenIcon.png

(c) Cloud icon with down-arrow

DownloadIcon.png

What happens when you try to download the app?  Do you see an error message?

If app installation gets stuck, please take a look at the FAQ document to see if it helps.

How to fix iPad/iPhone apps getting stuck while installing updates from the App Store

Please let us know what you find.

Thank you.

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françoisb84704178 AUTHOR LATEST
Community Beginner ,
Jul 14, 2017

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Hi,

TY for your answer, but it seems OK now. I stopped my IPhone and I put it on again. All applications download.

François

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