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Install edit upgrade

New Here ,
Apr 22, 2020

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I paid for the upgrade so I could edit from my iPad, but it did not install properly and now when I click on edit, it asks me to purchase and says I have already purchased ???

 

Help !

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Install update and subscribe

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Install edit upgrade

New Here ,
Apr 22, 2020

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I paid for the upgrade so I could edit from my iPad, but it did not install properly and now when I click on edit, it asks me to purchase and says I have already purchased ???

 

Help !

TOPICS
Install update and subscribe

Views

344

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 22, 2020 0
Adobe Employee ,
Apr 22, 2020

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Hi Jmac, 

 

Thank you for reaching out.

 

Please try signing out of the application and reboot the device.

Then sign in again and check if you can use the feature.

 

Let us know if you still get the pruchase option.

 

Regards,

Meenakshi

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Apr 22, 2020 0
New Here ,
Apr 27, 2020

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Still doesn't work for me

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Apr 27, 2020 0
Adobe Employee ,
Apr 28, 2020

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If that didn't work, then try this- 

 

Launch Acrobat Reader app -> Click on Settings (human-like icon on the top right of Home page) -> Subscriptions -> Restore purchases

 

Did it make any difference.

 

Thanks,

Akanchha 

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Apr 28, 2020 0