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Intermittent Signature Save for Adobe Reader on Mobile Device

New Here ,
Dec 17, 2018

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Hi,

I have a whole team of staff using Adobe Reader on a tablet (LG and Samsung) to collect signature on supervision logs.

The new update only intermittently saves the signature when the hidden blue checkmark is selected to save (see image).

I think the only workaround is to close the document and reopen in to see.

If the device has multiple recent untitled documents, this is a clumsy workaround.

Please advise on how to collect signatures consistently,

We have lost many signatures.

Thanks,

TMA

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Intermittent Signature Save for Adobe Reader on Mobile Device

New Here ,
Dec 17, 2018

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Hi,

I have a whole team of staff using Adobe Reader on a tablet (LG and Samsung) to collect signature on supervision logs.

The new update only intermittently saves the signature when the hidden blue checkmark is selected to save (see image).

I think the only workaround is to close the document and reopen in to see.

If the device has multiple recent untitled documents, this is a clumsy workaround.

Please advise on how to collect signatures consistently,

We have lost many signatures.

Thanks,

TMA

TOPICS
Android

Views

323

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Dec 17, 2018 0
Adobe Employee ,
Dec 18, 2018

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Hi tnm,

As per the issue description mentioned above, signature on the pdf saves intermittently after updating acrobat, is that correct?

Could you let us know where the pdf is located- locally on the device or on the cloud?

Does this happen with a specific pdf? Have you tried with other pdf files?

Also, let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

I tried replicating the issue on an android device with latest version of reader but the issue was not reproducible.

Thanks,

Shivam

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Dec 18, 2018 0
New Here ,
Dec 20, 2018

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Hi Shivam,

So far it's happening on Samsung Galaxy Tab E Model SM-T377P Software version T377PVPU3CQ14 hardware T377P.02 Android 7.1.1 which has all the latest updates.  The Adobe acrobat version is 18.5.1.8310.

Apparently the signatures disappear after a few days.  For this reason I'm not sure if it happens across documents. The PDF that we are concerned with is a monthly log.  The log has fillable fields and a space to capture signatures to document monthly overlaps.  

For some reason the latest Adobe doesn't automatically open PDFs downloaded to the device, which may be relevant.  Only when navigating to the GDrive does the PDF open in Adobe.  But that is the case for a variety of PDFs, not just the log.  Please advice, or let us uninstall the latest update and return to the older version that worked efficiently for opening and editing.

Thanks,

TMA

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Dec 20, 2018 0
Adobe Employee ,
Dec 24, 2018

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Hi TMA,

tnm49465857  wrote

For some reason the latest Adobe doesn't automatically open PDFs downloaded to the device, which may be relevant.  Only when navigating to the GDrive does the PDF open in Adobe. 

have you tried locating one of the downloaded pdf files > tap open > tap remember my choice and then tap adobe acrobat? Does that work?

Also, would it be possible to share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

You may also share the link for the pdf via private message -  How Do I Send  Private Message

-shivam

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Dec 24, 2018 0
New Here ,
Dec 26, 2018

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Please find attached fillable log, thanks.

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Dec 26, 2018 0
Adobe Employee ,
Dec 27, 2018

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Hi tnm,

I wasn't able to see the pdf file you shared. Did you copy the link for the file and pasted here in the discussion as the following link explains:How to share a file using Adobe Document Cloud

-Shivam

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Dec 27, 2018 0
New Here ,
Dec 27, 2018

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Hi Shivam,

Here is the link to the PDF stored on the Adobe Cloud.

https://files.acrobat.com/a/preview/18ef0d96-1ee7-4bf1-a9cf-17ed1f3b5741

Thanks,

Tamsin

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Dec 27, 2018 0
Adobe Employee ,
Dec 28, 2018

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Hi Tasmin,

Thanks for sharing the link for the file. Allow us some time to analyze the file, will get back to you at the earliest.

-Shivam

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Dec 28, 2018 0
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Adobe Employee ,
Jan 09, 2019

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Hi Tamsin,

Sorry for the delay in response. I tried replicating the issue with the pdf file you shared on android 7.1 with acrobat reader version 18.5.1  but the issue was not reproducible. You may try reinstalling the app on the device and check if that helps.

-Shivam

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Jan 09, 2019 0