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iOS App hängt sich auf, sobald Dokument angeklickt wird

New Here ,
Oct 24, 2018

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Hallo!

Die Adobe Reader App auf meinem IPad hängt sich auf, sobald ich ein Dokument anklicke. Das Bild friert einfach ein, ohne dass sich das Dokument öffnet. Ich möchte die App nur ungerne löschen und erneut installieren, da ich eine Vielzahl an Dokumenten gespeichert habe.

Vielen Dank für eure Antworten.

Hi christopherd98559065,

We just released Acrobat Reader 18.10.02 to the App Store.

This release includes the fix for the hang/freeze problem that you've experienced.

Would you please update to 18.10.02 (without uninstalling) and let us know if it works for you?

We apologize for the inconvenience caused.

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iOS App hängt sich auf, sobald Dokument angeklickt wird

New Here ,
Oct 24, 2018

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Hallo!

Die Adobe Reader App auf meinem IPad hängt sich auf, sobald ich ein Dokument anklicke. Das Bild friert einfach ein, ohne dass sich das Dokument öffnet. Ich möchte die App nur ungerne löschen und erneut installieren, da ich eine Vielzahl an Dokumenten gespeichert habe.

Vielen Dank für eure Antworten.

Hi christopherd98559065,

We just released Acrobat Reader 18.10.02 to the App Store.

This release includes the fix for the hang/freeze problem that you've experienced.

Would you please update to 18.10.02 (without uninstalling) and let us know if it works for you?

We apologize for the inconvenience caused.

TOPICS
iOS

Views

286

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Oct 24, 2018 0
Adobe Employee ,
Oct 27, 2018

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Hallo christopherd98559065,

If you uninstall Acrobat, iOS will erase your local documents and other data from your iPad/iPhone.

Any documents stored in cloud storage locations (e.g. Adobe Document Cloud, iCloud Drive, Dropbox, Google Drive, Microsoft OneDrive, etc.) will remain intact even after Acrobat is uninstalled.

To prevent accidental data loss on your iPad/iPhone, we'd highly recommend the following:

  • Update Acrobat to a new version instead of uninstalling and reinstalling it.
  • Back up your entire device using iCloud or iTunes regularly.

How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Alternatively, you can make backup copies of your Acrobat local documents only.

How to back up and restore PDF documents on iPad/iPhone using iTunes

It cannot hurt to make backup copies of your PDF documents regularly to prevent accidental data loss.

We are currently working on a fix for a hang/freeze problem at launch (which may or may not be exactly the same problem that you have experienced).

We will let you know when we have a new release containing the fix.  You can update to the latest version without uninstalling and reinstalling the app.

Thank you for your patience.

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Oct 27, 2018 1
Adobe Employee ,
Oct 29, 2018

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Hi christopherd98559065,

We just released Acrobat Reader 18.10.02 to the App Store.

This release includes the fix for the hang/freeze problem that you've experienced.

Would you please update to 18.10.02 (without uninstalling) and let us know if it works for you?

We apologize for the inconvenience caused.

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Oct 29, 2018 1