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IOS App not opening pdf’s anymore

New Here ,
Jan 08, 2018

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IOS newest App cannot open previously opened pdf’s now. I just get an “Opening...” dialog. Please advise. Thanks.

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General troubleshooting, iOS, View or share PDFs

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IOS App not opening pdf’s anymore

New Here ,
Jan 08, 2018

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IOS newest App cannot open previously opened pdf’s now. I just get an “Opening...” dialog. Please advise. Thanks.

TOPICS
General troubleshooting, iOS, View or share PDFs

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40.7K

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Jan 08, 2018 0
Adobe Employee ,
Jan 08, 2018

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Hello HowardGoodman,

We apologize for the inconvenience caused, as per the description above, you are not able to open PDF files in iOS, Is that correct?

Please check for any pending updates of Adobe Reader mobile app from the app store, and restart the device after the installation of updates and see if this brings any difference.

You may also refer to the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues

What is the dot version of Adobe Reader mobile app installed, to identify go to Settings>Adobe Reader and check the version?

If the issue persists, please uninstall and reinstall Reader from App Store.

Let us know how it goes.

Regards,

Anand Sri.

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Jan 08, 2018 0
Adobe Employee ,
Jan 08, 2018

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Hi,

When you uninstall Acrobat Reader for iPhone and iPad, iOS will erase all of your "local" PDF documents that are stored on your iPhone/iPad.

Please make backup copies of your documents before uninstalling the app.

How to back up and restore PDF documents on iPad/iPhone using iTunes

For this particular problem, please restart your iPhone/iPad (instead of uninstalling the app) first.

Restart your iPhone, iPad, or iPod touch - Apple Support

Thank you.

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Jan 08, 2018 2
New Here ,
Jan 08, 2018

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IOS Version 17.12.15

upon opening the app, it opens one or two PDFs, then the “Opening...” dialog prevails on any files I try to open. Must restart the app to regain functionality.

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Jan 08, 2018 0
Adobe Employee ,
Jan 10, 2018

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Hi Howard Goodman,

We just released Acrobat Reader 18.01.15 to the App Store on January 10, 2018.

Please give it a try and let us know if it works for you.

Thank you!

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Jan 10, 2018 1
Adobe Employee ,
Jan 08, 2018

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Hi all,

Just to clarify...

The following options are temporary workarounds for the file open problem.

  • Restarting Acrobat Reader for iPhone and iPad
  • Restarting iPhone/iPad
  • Uninstalling and reinstalling Acrobat Reader for iPhone and iPad

Unfortunately, none of them will fix the file open problem permanently.

We are actively investigating and working on a fix for the problem.

Thank you for your patience.

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Jan 08, 2018 0
New Here ,
Sep 23, 2019

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Has this issue been resolved ? we're running into this issue for our client where the pdf is downloaded but the "Opening.." dialog shows

clipboard_image_0.png

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Sep 23, 2019 0
New Here ,
Nov 27, 2019

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Any progress?  Since the latest iso update I can't open pdf documents on my iPhone 11 or iPhone 7

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Nov 27, 2019 0
New Here ,
Nov 06, 2019

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If you have any VIRTUALSPEECH app, delete the app. It crashes PDF files on iOS13.

 

If any other app are doing that, the only way to find is to send yourself a pdf attached to an e-mail, and open the e-mail in the iOS device that is not working.

 

When you see the attachment, some strange logo/brand will be on the PDF file ICON instead of a PDF letters or a Acrobat logo.

 

Find which installed app does have that logo. Delete the app, because probably some bug are messing PDF files on the new iOS.

 

Best regards.

 

M

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Nov 06, 2019 0
New Here ,
Nov 08, 2019

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SOLUTION!!! just updated Ipad air to 13.2.2. Pdf again not opening. I read from somewhere to try to uninstall Aliexpress app. Uninstalled Aliexpress and Alibaba. And it worked, it’s showing pdf files again. Wery strange.

I quit already using iPhone and because of this kind of happenings i quit soon use of ipad.

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Nov 08, 2019 2
New Here ,
Nov 16, 2019

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It worked for me

also tks 🙂

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Nov 16, 2019 0
New Here ,
Dec 06, 2019

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It works on me too, strange!!!

Thanks...

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Dec 06, 2019 0
New Here ,
Dec 30, 2019

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It really works. Direct Solution,

Thank you so much 

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Dec 30, 2019 1
New Here ,
Jan 07, 2020

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Outlook

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Jan 07, 2020 0