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IOs: MDM & DEP enviroment. What Configuration Key, Value Type, Configuration Value will stop cloud sync (trying to stop space issues)

New Here ,
Dec 07, 2018

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IOs: MDM & DEP enviroment. What  Configuration Key, Value Type, Configuration Value will stop cloud sync (trying to stop space issues)

I am using AirWatch. Support advised if I have the above info I can code it to prevent the cloud baised apps we use like Adobe Reader, Scan, ect from syncing all the users data to the iPad. We are having severe space issues and I need to block this sync for this reason. Anyone able to assist?

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IOs: MDM & DEP enviroment. What Configuration Key, Value Type, Configuration Value will stop cloud sync (trying to stop space issues)

New Here ,
Dec 07, 2018

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IOs: MDM & DEP enviroment. What  Configuration Key, Value Type, Configuration Value will stop cloud sync (trying to stop space issues)

I am using AirWatch. Support advised if I have the above info I can code it to prevent the cloud baised apps we use like Adobe Reader, Scan, ect from syncing all the users data to the iPad. We are having severe space issues and I need to block this sync for this reason. Anyone able to assist?

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iOS

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Dec 07, 2018 0
Adobe Employee ,
Dec 11, 2018

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Hi kevins,

As per the issue description mentioned above, you want to disable cloud sync in acrobat reader, is that correct?

Could you let us know the version of acrobat reader you are deploying in your environment?

-Shivam

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Dec 11, 2018 0
New Here ,
Dec 11, 2018

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Hello,

Thank you for the assistance. Yes, I manage 700+ iPads and the users log

in with their Adobe accounts and the cloud documents are synching to the

device. This is causing space issues for us. I'm trying to gather the

below information to plug in to my MDM (AirWatch) to stop the cloud sync.

Unless there is a better way to stop this, It has to be an option that I

can do, relying on the user to uncheck settings in their account will

never get done.

As far as the version, its the current App available on iOs (iPad. iPhone)

which looks to be 18.11.01

Thank You,

Kevin Schellinger

Air Transport Services Group

Technical Analyst

[phone number removed by moderator]

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Dec 11, 2018 0
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Adobe Employee ,
Dec 12, 2018

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Hi Kevin,

Thanks for sharing the info. The version you mentioned above does not currently support configuration on deployment. The product team may that capability in the coming year.

-Shivam

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Dec 12, 2018 0