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IOS Missing Email Attachment on PDF

Community Beginner ,
Oct 24, 2018

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Hi I could previously receive an encrypted email on IOS, point it to Adobe, enter password, see email and then open attachment.

Now however, when I click on attachments it says 'no files in this location'.

I have just reinstalled Adobe Reader from the app store so it should be up to date.  I have IOS 12.0.1

Any help would be really appreciated.

Thank you.

Hi Lorretta-Loki​,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

Thank you for your patience!

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IOS Missing Email Attachment on PDF

Community Beginner ,
Oct 24, 2018

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Hi I could previously receive an encrypted email on IOS, point it to Adobe, enter password, see email and then open attachment.

Now however, when I click on attachments it says 'no files in this location'.

I have just reinstalled Adobe Reader from the app store so it should be up to date.  I have IOS 12.0.1

Any help would be really appreciated.

Thank you.

Hi Lorretta-Loki​,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

Thank you for your patience!

TOPICS
iOS

Views

540

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Oct 24, 2018 0
Adobe Employee ,
Oct 25, 2018

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Hi lorretta-loki​,

Thank you for reporting the problem.

We are currently investigating the cause of the problem.  What we know so far is that the problem occurs only with encrypted or password-protected PDF documents with attachments.

We will let you know once we have a new release containing the fix.

Sorry for the inconvenience.

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Oct 25, 2018 1
Community Beginner ,
Oct 25, 2018

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Thank you for letting me know.

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Oct 25, 2018 0
Adobe Employee ,
Nov 11, 2018

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Hi Lorretta-Loki​,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

Thank you for your patience!

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Nov 11, 2018 2
Community Beginner ,
Nov 12, 2018

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Hi

This has worked!

Thank you so much.

Kind regards

Julie

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Nov 12, 2018 1
Adobe Employee ,
Nov 12, 2018

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Hi Lorretta-Loki​,

Thank you for letting us know that the problem is fixed in Acrobat 18.11.00.

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Nov 12, 2018 1
New Here ,
Jun 24, 2020

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Good morning I have the same problem. Don´t see the pdf attachments in my iPhone outlook email. Any suggestion how to solve the problem?

BR

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Jun 24, 2020 0