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IPAD - Can’t use Acrobat - Intune remains from company I no longer work for

New Here ,
Jul 28, 2020

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Hi

I am no longer able to use Adobe Acrobat on my iPad.

 

I previous had InTune/Company Portal with a company I used to work for, and it looks like they took control of Acrobat at the time, and I am now still being impacted by this control.

 

I have since left the company, removed the MDM profile and also removed Company Portal.

 

However, Adobe Acrobat is still forcing me to login via a web frame to my old company’s InTune portal. I am long gone from the company, so no chance of my login details working anymore.

 

Uninstall and re-install of Adobe Acrobat makes no difference - still forces me to the web frame to log into a place where I no longer have an account.

 

Is there a way to force delete all traces of InTune? Adobe Support has been hopeless and unable to comprehend this issue.

 

To recap - I have

 

1) Remove all Device Management profiles (upon leaving company)
2) Uninstalled Company Portal (upon leaving company)
3) Uninstalled Adobe Acrobat and re-installed (multiple times, no luck)

 

Screenshots of the error messages I get are below:

https://ibb.co/V9gD8HN
https://ibb.co/vJKCM81
https://ibb.co/ynnPXJt

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General troubleshooting

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IPAD - Can’t use Acrobat - Intune remains from company I no longer work for

New Here ,
Jul 28, 2020

Copy link to clipboard

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Hi

I am no longer able to use Adobe Acrobat on my iPad.

 

I previous had InTune/Company Portal with a company I used to work for, and it looks like they took control of Acrobat at the time, and I am now still being impacted by this control.

 

I have since left the company, removed the MDM profile and also removed Company Portal.

 

However, Adobe Acrobat is still forcing me to login via a web frame to my old company’s InTune portal. I am long gone from the company, so no chance of my login details working anymore.

 

Uninstall and re-install of Adobe Acrobat makes no difference - still forces me to the web frame to log into a place where I no longer have an account.

 

Is there a way to force delete all traces of InTune? Adobe Support has been hopeless and unable to comprehend this issue.

 

To recap - I have

 

1) Remove all Device Management profiles (upon leaving company)
2) Uninstalled Company Portal (upon leaving company)
3) Uninstalled Adobe Acrobat and re-installed (multiple times, no luck)

 

Screenshots of the error messages I get are below:

https://ibb.co/V9gD8HN
https://ibb.co/vJKCM81
https://ibb.co/ynnPXJt

TOPICS
General troubleshooting

Views

47

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 28, 2020 0
New Here ,
Nov 09, 2020

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all our workers at my workplace has the same problem now.

have you found an solution?

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Nov 09, 2020 0
Adobe Employee ,
Nov 12, 2020

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Sorry for the delay in responding to your query. 
If you have Enterprise Contract with Adobe, your Admins have a dedicated support line/channel. They should contact our Product Support team and they will be able to help.


Regards,
Tariq Ahmad.

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Nov 12, 2020 1