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Ipad comments sometimes not being saved.

New Here ,
Dec 06, 2018

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Happanes sometimes since last update. Any solutions?

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Ipad comments sometimes not being saved.

New Here ,
Dec 06, 2018

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Happanes sometimes since last update. Any solutions?

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iOS

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729

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Dec 06, 2018 0
Adobe Employee ,
Dec 11, 2018

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Hi roeipalgi,

As per the issue description mentioned above, Ipad comments sometimes not being saved, is that correct?

Make sure you are tapping the "Done" button after making your changes on the pdf. You may also refer to the following forum threads discussing the similar issue:

highlights and comments not saved [iOS]

Re: Bugs: New version of acrobat reader can’t save changes to the notes

Thanks,

Shivam

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Dec 11, 2018 1
Adobe Employee ,
Jan 30, 2019

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Hello roeipalgi,

Thank you for reporting the lost comments issue to us. We just released a new version (19.01.01) to the App Store and have fixed a number of issues that could be causing lost comments. Please install it and let us know if your problems have been resolved.

However, if not, in order to help us further investigate, it would be amazing if you could answer any or all of the following questions:

  1. How long had you been commenting before you experienced data loss (in hours)?
  2. How did you leave the Acrobat App or PDF when you experienced data loss (switching to another app, putting phone to sleep, etc.)?
  3. Is the PDF you were commenting a cloud file (Google Drive, Document Cloud, Dropbox)? If so, which cloud service?
  4. Did the app crash or display an error message?

Thank you again,

Anna

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Jan 30, 2019 0