latest ipad reader update won’t stay open, closes as soon as app is attempting to open

New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

I just updated by acrobat reader app and now it won't open. The red screen comes up after opening the app but then quickly disappears. If I double click the home button,  it's open in the background but if I tap on it to open it, the same thing happens. help!  thank you!

TOPICS
Crash or freeze, iOS

Views

94

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
johnpit AUTHOR
New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

just deleted and reloaded the app and it now works but all my files are GONE

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 20, 2019

Copy link to clipboard

Copied

Hey there!

 

Sorry to hear about the trouble caused, and thanks for sharing the troubleshooting steps performed. 

While uninstalling and reinstalling the app, we always suggest to keep the backup of your pdf files because removing the app also removes the files as well.

 

Thanks,

Akanchha 

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
busra012 LATEST
New Here ,
Nov 22, 2019

Copy link to clipboard

Copied

İyi günler Acrobat reader dc  uygulamasında pdf düzenleme yapamıyorum.Neden yardımcı olursanız memnun olurum.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more