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latest ipad reader update won’t stay open, closes as soon as app is attempting to open

New Here ,
Nov 20, 2019

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I just updated by acrobat reader app and now it won't open. The red screen comes up after opening the app but then quickly disappears. If I double click the home button,  it's open in the background but if I tap on it to open it, the same thing happens. help!  thank you!

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Crash or freeze, iOS

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latest ipad reader update won’t stay open, closes as soon as app is attempting to open

New Here ,
Nov 20, 2019

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I just updated by acrobat reader app and now it won't open. The red screen comes up after opening the app but then quickly disappears. If I double click the home button,  it's open in the background but if I tap on it to open it, the same thing happens. help!  thank you!

TOPICS
Crash or freeze, iOS

Views

77

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Nov 20, 2019 0
New Here ,
Nov 20, 2019

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just deleted and reloaded the app and it now works but all my files are GONE

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Nov 20, 2019 1
Adobe Employee ,
Nov 20, 2019

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Hey there!

 

Sorry to hear about the trouble caused, and thanks for sharing the troubleshooting steps performed. 

While uninstalling and reinstalling the app, we always suggest to keep the backup of your pdf files because removing the app also removes the files as well.

 

Thanks,

Akanchha 

 

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Nov 20, 2019 0
busra012 LATEST
New Here ,
Nov 22, 2019

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İyi günler Acrobat reader dc  uygulamasında pdf düzenleme yapamıyorum.Neden yardımcı olursanız memnun olurum.

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Nov 22, 2019 0