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Lost Files after current update

New Here ,
Oct 05, 2018

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I have a presentation this afternoon and have just discovered that all my local files are missing following the recent update. I have searched for a solution but nothing works. What can I do to get my files back?  This is very time sensitive.

Hi paulsmhk​,

If you simply update (not uninstall) Acrobat to a new version, your local files should remain intact on your iPad/iPhone.

The Home screen shows recently opened files only.

To see the files stored locally or in cloud storage

  1. Tap the < (Back) button, if a document is already open.
  2. Tap "Files" in the bottom bar.

Do you see "On This iPhone" / "On This iPad"?  That's where all of your local files appear.

Locations.png

Please let us know if you are able to locate your files.

Thank you.

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Lost Files after current update

New Here ,
Oct 05, 2018

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I have a presentation this afternoon and have just discovered that all my local files are missing following the recent update. I have searched for a solution but nothing works. What can I do to get my files back?  This is very time sensitive.

Hi paulsmhk​,

If you simply update (not uninstall) Acrobat to a new version, your local files should remain intact on your iPad/iPhone.

The Home screen shows recently opened files only.

To see the files stored locally or in cloud storage

  1. Tap the < (Back) button, if a document is already open.
  2. Tap "Files" in the bottom bar.

Do you see "On This iPhone" / "On This iPad"?  That's where all of your local files appear.

Locations.png

Please let us know if you are able to locate your files.

Thank you.

TOPICS
iOS

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2018 0
Adobe Employee ,
Oct 05, 2018

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Hi paulsmhk​,

If you simply update (not uninstall) Acrobat to a new version, your local files should remain intact on your iPad/iPhone.

The Home screen shows recently opened files only.

To see the files stored locally or in cloud storage

  1. Tap the < (Back) button, if a document is already open.
  2. Tap "Files" in the bottom bar.

Do you see "On This iPhone" / "On This iPad"?  That's where all of your local files appear.

Locations.png

Please let us know if you are able to locate your files.

Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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