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Lost info

New Here ,
Dec 13, 2018

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I’ve recently had to reset my phone and after I reinstalled Adobe and logged in it seems I’ve lost all my info !! Any advice ??

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Lost info

New Here ,
Dec 13, 2018

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I’ve recently had to reset my phone and after I reinstalled Adobe and logged in it seems I’ve lost all my info !! Any advice ??

TOPICS
iOS

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154

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Dec 13, 2018 0
Adobe Employee ,
Dec 13, 2018

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Hi mjb_16,

As per the issue description mentioned above,  you have lost all the pdf after reinstalling the app, is that correct?

Please refer to the following forum threads discussing the similar issue:

How to back up and restore PDF documents on iPad/iPhone using iTunes

Question - how to recover adobe reader pdf files from iTunes back up (iPad)

Restore PDFs from iCloud backup

Let us know if you have a further query.

Shivam

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Dec 13, 2018 0
Adobe Employee ,
Jan 30, 2019

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Hello MJB_16,

Thank you for reporting the lost comments issue to us. We just released a new version (19.01.01) to the App Store and have fixed a number of issues that could be causing lost comments. Please install it and let us know if your problems have been resolved.

However, if not, in order to help us further investigate, it would be amazing if you could answer any or all of the following questions:

  1. How long had you been commenting before you experienced data loss (in hours)?
  2. How did you leave the Acrobat App or PDF when you experienced data loss (switching to another app, putting phone to sleep, etc.)?
  3. Is the PDF you were commenting a cloud file (Google Drive, Document Cloud, Dropbox)? If so, which cloud service?
  4. Did the app crash or display an error message?

Thank you again,

Anna

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Jan 30, 2019 0